Level 3 Bos
Customer Experience and Contact Center
Level3BOS is a multi-lingual BPO company that provides customer experience and contact center services for healthcare, insurance, banking, gaming, and retail sectors, known for its tailored outsourcing solutions and commitment to high customer satisfaction.
Size
51-200
Private
Mission
To empower businesses through reliable, efficient, and technologically advanced support.
About
Level3BOS offers customer experience and contact center services along with back-office operations and knowledge and research services for clients in healthcare, insurance, banking, gaming, and retail. The company operates using an onshore, nearshore, and offshore model and supports clients primarily in Scandinavian and US markets.
It is recognized for its multi-lingual capabilities and advanced in-house training programs, with a strong focus on enabling clients to concentrate on their core business functions while outsourcing non-core activities.
Services
Level3BOS provides customer experience and contact center services supported by back-office operations and knowledge and research services. These services include inbound customer support, outbound telesales, technical support, social media customer care, data entry, claims processing, and recruitment process outsourcing. Each solution is tailored to support clients' operational needs and enhance their sales and revenue goals.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Data Entry & Data Processing
Claims Processing
Recruitment Process Outsourcing (RPO)
Market & Competitive Intelligence
Industries Served
The company serves clients in healthcare, insurance, banking, gaming, and retail. It has experience supporting both commercial and non-commercial assets, aligning its services with industry-specific requirements and leveraging the latest technological advancements.
Unique Stregths
Level3BOS is known for its commitment to high customer satisfaction and its comprehensive, tailor-made outsourcing service model. Its approach includes a focus on operational excellence and customer experience, which helps deliver consistent and reliable support at scale.
Delivery Footprint
Headquartered in an undisclosed location, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across Scandinavian and US markets, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Gaming & Entertainment
Retail & e-Commerce
Clients
Nasscom
US federal businesses
What's the main service provided by
Level 3 Bos
?
Level 3 Bos specializes in delivering customer experience and contact center solutions, ensuring that clients receive exceptional support across various channels. Their service offerings encompass inbound customer support, outbound telesales and retention, technical assistance at both Tier 1 and Tier 2 levels, social media customer care, as well as data entry, claims processing, and recruitment process outsourcing. This comprehensive range of services is designed to address diverse operational needs while enhancing clients' sales and overall revenue outcomes.
What additional services does
Level 3 Bos
provide?
When was
Level 3 Bos
founded?
Level 3 Bos was established in 2005, marking nearly two decades of dedicated service in the business process outsourcing sector. Since its inception, the company has grown and evolved, continuously adapting to meet the demands of its clients and the market while building a reputation for reliability and efficiency.
What industry verticals does
Level 3 Bos
serve?
Level 3 Bos serves a diverse array of industries including Healthcare & Life Sciences, Insurance, Banking & Financial Services, Gaming & Entertainment, as well as Retail & e-Commerce. This broad industry focus allows the company to tailor its services to meet the specific needs and challenges of each sector.
What delivery model does
Level 3 Bos
offer?
Level 3 Bos employs a versatile delivery model that includes onshore, nearshore, and offshore services. Onshore refers to operations conducted within the same country as the client, while nearshore indicates services provided from neighboring countries. Offshore services involve teams operating from remote locations. This flexible approach enables Level 3 Bos to cater to various client requirements, ensuring that support is accessible and efficient, regardless of geographical constraints.
How many employees and/or seats does
Level 3 Bos
have?
Level 3 Bos has a workforce ranging between 51 to 200 employees. This size allows the company to maintain a balance between personalized service and scalability, ensuring that they can effectively meet the needs of their clients while providing dedicated support.
Can
Level 3 Bos
be considered a good service provider for startups?
Level 3 Bos can be a suitable service provider for startups, particularly those looking to establish a strong customer support framework without the complexities of managing in-house operations. Their range of services, including inbound customer support and technical assistance, can help startups focus on their core activities while ensuring customer satisfaction from the outset. Additionally, the company’s flexible delivery models allow startups to scale support as their needs grow.
Can
Level 3 Bos
be considered a good service provider for SMBs?
For small and medium-sized businesses, Level 3 Bos offers a compelling service solution. Their diverse service offerings and adaptable delivery models provide SMBs with the flexibility needed to grow without overwhelming operational challenges. The company's commitment to high customer satisfaction and operational excellence can significantly support the growth strategies of SMBs, enabling them to concentrate on their primary business objectives while outsourcing non-core functions.
Can
Level 3 Bos
be considered a good service provider for enterprises?
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