Lester Infoservices
Customer Experience and Contact Center
Lester Inc is a premier technology solutions provider that offers customer experience and contact center services for technology, education, and non-profit sectors, known for its innovative approach and hybrid delivery model.
Size
Private
Mission
To help businesses adapt and thrive in a digital landscape.
About
Lester Inc offers customer experience and contact center services along with technical support and multichannel marketing for clients in technology, education, and non-profit sectors. The company operates using a hybrid delivery model and supports clients globally.
It is recognized for its pioneering role in integrating technology within business services, with a strong emphasis on innovation and client-centric solutions.
Services
Lester Inc provides customer experience and contact center services supported by technical support and multichannel marketing. These services include tier 1/2 technical support, live chat and messaging support, and knowledge-base creation. Each solution is tailored to meet the specific needs of clients in various industries.
Capabilities
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Market & Competitive Intelligence
Business & Financial Research
Knowledge-Base Creation
Industries Served
The company serves clients in technology, education, and non-profit sectors. It has experience supporting small businesses and organizations with services aligned to industry-specific requirements, leveraging advanced technology platforms for optimal performance.
Unique Stregths
Lester Inc is known for its innovative technology-driven approach, offering clients a robust support system powered by a proprietary Knowledge Management System. Its operational practices include a hybrid delivery model that combines offshore and onshore resources, ensuring flexibility and scalability in service delivery.
Delivery Footprint
Headquartered in East Haven, Connecticut, the company operates using a hybrid delivery model. It serves clients across the globe, with teams working in both offshore and onshore environments to meet diverse client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Education & EdTech
Non-Profit & NGOs
Clients
City of Philadelphia
American Express
Verizon
What's the main service provided by
Lester Infoservices
?
Lester Infoservices specializes in delivering customer experience and contact center solutions, focusing on providing comprehensive support to enhance client interactions. Their service offerings include technical support at both Tier 1 and Tier 2 levels, live chat and messaging support, as well as market and competitive intelligence. Additionally, they excel in business and financial research, and the creation of knowledge bases, ensuring that clients receive tailored solutions that meet their specific needs across various industries.
What additional services does
Lester Infoservices
provide?
When was
Lester Infoservices
founded?
Lester Infoservices was established in 1994, marking nearly three decades of experience in the business process outsourcing sector. Since its inception, the company has evolved to adapt to the shifting dynamics of the digital landscape, continually refining its services to meet the demands of its clients.
What industry verticals does
Lester Infoservices
serve?
Lester Infoservices serves a diverse range of industries, primarily focusing on Technology & SaaS, Education & EdTech, and Non-Profit & NGOs. This targeted approach allows them to leverage their expertise and provide specialized services that cater to the unique requirements of each sector.
What delivery model does
Lester Infoservices
offer?
Lester Infoservices employs a hybrid delivery model that combines both offshore and onshore resources. This approach allows the company to offer flexible, scalable solutions tailored to client needs. Offshore delivery refers to services provided from a location outside the client's country, while onshore delivery involves services rendered from within the same country. This multi-shore mix ensures that clients benefit from cost-effective solutions without compromising on quality.
How many employees and/or seats does
Lester Infoservices
have?
Can
Lester Infoservices
be considered a good service provider for startups?
Lester Infoservices can be a valuable service provider for startups, especially those in the Technology and Education sectors. With their extensive range of customer experience and technical support services, startups can leverage Lester's expertise to establish a strong foundation for their customer interactions. The flexibility of their hybrid delivery model allows startups to scale their support operations as they grow, ensuring that they can adapt to changing needs while maintaining high-quality service.
Can
Lester Infoservices
be considered a good service provider for SMBs?
Lester Infoservices is well-equipped to support small and medium businesses (SMBs) with its comprehensive service offerings and adaptive delivery model. Their experience in providing tailored solutions across various industries allows SMBs to enhance their customer experience without the need for extensive in-house resources. The company's emphasis on scalability ensures that as SMBs grow, their support services can evolve in tandem, making them a reliable partner for businesses seeking to expand their reach and improve operational efficiency.
Can
Lester Infoservices
be considered a good service provider for enterprises?
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