Leading Edge Connections specializes in providing sales and lead-generation services, which are crucial for businesses looking to enhance their market presence. In addition to their main focus, they also offer a variety of support services such as outbound telesales, live chat and messaging support, order management and fulfillment, recruitment process outsourcing (RPO), employee helpdesk, customer experience consulting, journey mapping, and quality assurance monitoring. These diverse offerings are designed to streamline client operations and improve overall customer engagement.

In addition to their primary offerings, Leading Edge Connections provides a suite of other services that include customer experience and contact center solutions, as well as HR recruitment and payroll services. This extended portfolio enables them to support clients comprehensively, addressing various operational needs beyond just sales and lead generation.

Established in 2017, Leading Edge Connections has been in operation for approximately seven years. Since its inception, the company has focused on delivering specialized services in sales and customer experience, carving out a niche within the competitive landscape of business process outsourcing.

Leading Edge Connections primarily serves clients in the Retail & e-Commerce sectors. Their expertise is particularly relevant to businesses within the medical, pharmaceutical, cannabis, and hemp industries, where they tailor their services to meet specific sector needs.

Leading Edge Connections operates using a fully virtual delivery model, allowing their team to work from home. This approach not only enhances flexibility in recruitment but also enables them to tap into a global talent pool. By utilizing a remote work structure, they can efficiently adapt to the varying requirements of their clients, ensuring that service delivery is both effective and responsive.

Leading Edge Connections has a workforce comprising between 51 to 200 employees. This range indicates a mid-sized operation, providing them with the agility to scale their services according to client demands while maintaining a personalized touch.

For small and medium businesses, Leading Edge Connections offers a robust service portfolio that is designed to foster growth and enhance operational efficiency. Their experience in catering to the unique needs of SMBs, combined with a focus on scalability and flexibility, positions them as a valuable partner for organizations seeking to expand their market reach and improve customer engagement.