Launchcentre Llc
Customer Experience and Contact Center
Launch Centre is a BPO provider that offers customer experience and contact center solutions for technology and retail sectors, known for its comprehensive support in launching onshore call centers.
Size
1-10
Private
Mission
To provide growth and management solutions that help businesses thrive.
About
Launch Centre offers customer experience and contact center solutions along with inbound customer support, outbound telesales, and technical support for clients in technology and retail sectors. The company operates using an onshore and nearshore model and supports startups and mid-sized enterprises.
It is recognized for its expertise in helping businesses establish their own call centers, with a focus on training and infrastructure setup that accelerates growth.
Services
Launch Centre provides customer experience and contact center solutions supported by inbound customer support, outbound telesales, and technical support. These services cover various channels and are tailored to support business growth needs, helping clients effectively manage customer interactions and enhance satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Industries Served
The company serves clients in technology and retail sectors. It has experience supporting startups and mid-sized enterprises with services aligned to industry-specific requirements, ensuring that clients receive tailored solutions that meet their operational demands.
Unique Stregths
Launch Centre is known for its comprehensive support in launching onshore call centers, offering clients strategic guidance and training. Its approach includes a focus on infrastructure setup and revenue generation strategies, which help deliver consistency and scalability in service delivery.
Delivery Footprint
Headquartered in an undisclosed location, the company operates using an onshore and nearshore delivery model. It serves clients across various regions, with teams working in environments that adapt to client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Launchcentre Llc
?
Launchcentre Llc specializes in delivering customer experience and contact center solutions. The company offers a variety of services including inbound customer support, outbound telesales and retention, as well as technical support spanning tier 1 and tier 2 levels. These services are designed to help businesses effectively manage customer interactions and improve overall satisfaction.
What additional services does
Launchcentre Llc
provide?
In addition to its main offerings, Launchcentre Llc provides sales and lead-generation services, as well as marketing operations. These additional capabilities enhance their portfolio, allowing the company to support clients in various aspects of their business growth and customer engagement strategies.
When was
Launchcentre Llc
founded?
Launchcentre Llc was founded in 2015, which means the company has been in operation for approximately 9 years as of 2024. Since its inception, it has focused on providing valuable services that contribute to the growth and management of businesses, particularly in the technology and retail sectors.
What industry verticals does
Launchcentre Llc
serve?
Launchcentre Llc serves clients primarily in the Technology & SaaS and Retail & e-Commerce sectors. This industry focus allows the company to tailor its services to meet the unique needs and demands of these rapidly evolving markets.
What delivery model does
Launchcentre Llc
offer?
Launchcentre Llc employs an onshore and nearshore delivery model. Onshore refers to services provided within the same country as the client, while nearshore indicates services delivered from a nearby country. This flexible delivery approach enables the company to effectively cater to client needs while ensuring high-quality service.
How many employees and/or seats does
Launchcentre Llc
have?
Launchcentre Llc has a small workforce, employing between one to ten individuals. This size allows for a focused and agile team that can quickly adapt to the needs of their clients, fostering personalized service and engagement.
Can
Launchcentre Llc
be considered a good service provider for startups?
Launchcentre Llc is well-positioned to support startups, particularly those in the technology and retail sectors. With its expertise in customer experience and contact center solutions, the company can help new businesses establish effective customer engagement strategies. The focus on training and infrastructure setup further accelerates growth for startups looking to build their operational capabilities.
Can
Launchcentre Llc
be considered a good service provider for SMBs?
Launchcentre Llc is a strong service provider for small and medium-sized businesses. Its tailored support for client-specific needs, combined with a flexible delivery model, ensures that SMBs can effectively manage customer interactions without the burden of large-scale operational overhead. The company’s experience with startups and mid-sized enterprises positions it well to help these businesses thrive.
Can
Launchcentre Llc
be considered a good service provider for enterprises?
While Launchcentre Llc excels in supporting smaller businesses and startups, it may not be as well-suited for large enterprises. Their small workforce and focus on tailored, personalized service may limit the scalability required for larger organizations. However, for mid-sized companies looking for growth, their solutions could still provide valuable support.
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