Latinfon specializes in delivering comprehensive customer experience and contact center solutions, alongside a variety of telesales and customer care services. Their offerings include outbound telesales, inbound customer support, upsell and cross-sell campaigns, and customer loyalty programs. Each service is designed to enhance both commercial productivity and customer engagement, ensuring that clients receive tailored support that meets their specific needs.

Latinfon was established in 2015, marking nearly a decade of commitment to providing high-quality customer experience solutions. Since its inception, the company has focused on delivering exceptional service to clients across South America, leveraging its nearshore model to optimize operational efficiency and cultural alignment.

Latinfon utilizes a nearshore delivery model, which means they provide services from a location that is geographically close to their clients, specifically within South America. This approach facilitates better communication and cultural understanding, allowing for seamless collaboration. By operating in this manner, Latinfon ensures that they can deliver high-quality support while maintaining operational efficiency.

Latinfon employs between 51 and 200 individuals, positioning them as a mid-sized company within the business process outsourcing sector. This workforce size allows for a balance of personalized service and operational capacity, enabling them to effectively manage various client needs while ensuring quality and performance.

Latinfon presents a strong option for small and medium businesses seeking to enhance their customer engagement and sales capabilities. With a range of services designed to support both B2B and B2C sectors, they offer the flexibility and scalability that SMBs often require. Their commitment to continuous training and performance metrics can significantly aid in the growth and customer retention efforts of smaller enterprises.