Latiane Ltd
Customer Experience and Contact Center
Latiane Ltd is an international outsourcing brokerage that provides customer experience and contact center services for diverse industries, known for its strategic partner-matching approach.
Size
51-200
Private
Mission
About
Latiane Ltd offers customer experience and contact center services along with back-office operations and IT infrastructure for clients in various sectors. The company operates using an onshore, nearshore, and offshore delivery model and supports global clients.
It is recognized for its tailored advisory and business matching services, with a strong focus on connecting clients with vetted outsourcing partners to ensure project success.
Services
Latiane Ltd provides customer experience and contact center services, supported by back-office operations and IT infrastructure. These services include inbound customer support and outbound telesales, tailored to support client needs in managing customer interactions effectively.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients across multiple industries, leveraging its global partner network to cater to diverse business requirements. It has experience supporting various client types, ensuring alignment with industry-specific needs.
Unique Stregths
Latiane Ltd is known for its strategic partner-matching approach, offering clients access to a broad range of outsourcing options. Its operational model includes a free advisory service that simplifies the outsourcing process, ensuring clients find the right partners efficiently.
Delivery Footprint
Headquartered in Balsha, Bulgaria, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients globally, with a focus on facilitating outsourcing arrangements that meet specific client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Latiane Ltd
?
Latiane Ltd specializes in providing comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support and outbound telesales, designed to enhance client interactions and boost retention. By leveraging a blend of customer care services and back-office operations, Latiane ensures that businesses can manage their customer relations effectively and efficiently.
What additional services does
Latiane Ltd
provide?
When was
Latiane Ltd
founded?
Latiane Ltd was established in 2017, making it a company with several years of experience in the customer service sector. Since its inception, it has developed a robust portfolio of services and capabilities that cater to a diverse range of clients.
What industry verticals does
Latiane Ltd
serve?
What delivery model does
Latiane Ltd
offer?
Latiane Ltd employs a versatile delivery model that encompasses onshore, nearshore, and offshore options. The onshore model means services are provided within the client's home country, while nearshore refers to outsourcing to nearby countries, allowing for cultural and time zone similarities. Offshore outsourcing involves working with service providers in distant countries, often to leverage cost efficiencies. This flexible approach enables Latiane to meet varied client needs effectively.
How many employees and/or seats does
Latiane Ltd
have?
Latiane Ltd has a workforce ranging from 51 to 200 employees, positioning it as a medium-sized company. This scale allows them to offer personalized service while maintaining the capacity to handle significant client projects.
Can
Latiane Ltd
be considered a good service provider for startups?
Latiane Ltd can be a suitable service provider for startups, particularly because of its tailored approach to customer experience and flexible delivery model. Startups often require agile solutions that can adapt as they grow, and Latiane's offering of inbound customer support and outbound telesales can help them establish a strong customer base. The company's advisory services also facilitate startups in finding the right outsourcing partners, which is crucial for their initial scaling phase.
Can
Latiane Ltd
be considered a good service provider for SMBs?
For small and medium businesses (SMBs), Latiane Ltd presents a strong option due to its scalable service offerings and focused customer support solutions. The company’s experience across various industries allows it to tailor services to fit specific SMB needs, ensuring that these businesses can enhance their customer interactions without overextending their resources. Their flexible delivery model further supports SMBs in managing costs effectively while accessing quality service.
Can
Latiane Ltd
be considered a good service provider for enterprises?
While Latiane Ltd is well-equipped to handle the needs of enterprises, its medium size may limit its offerings compared to larger BPO providers. However, the company’s strategic partner-matching approach and comprehensive suite of customer experience services can still provide valuable support to large companies looking for tailored solutions. Their ability to operate on a global scale with an efficient delivery model makes them a reliable partner for enterprises aiming to optimize customer engagement.
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