Lance Alexander Communication
Customer Experience and Contact Center
Lance Alexander Communication Ltd is a BPO provider that offers customer experience and contact center services for the hospitality, automotive, and business services sectors, known for its multilingual support and technology-driven solutions.
Size
51-200
Private
Mission
About
Lance Alexander Communication Ltd offers customer experience and contact center services along with consulting and training for clients in hospitality, automotive, and business services. The company operates using an offshore model and supports international clients from its headquarters in Nairobi, Kenya.
It is recognized for its multilingual capabilities, with a focus on enhancing operational efficiency through tailored ICT solutions and advanced telecommunication services.
Services
Lance Alexander Communication Ltd provides customer experience and contact center services supported by consulting and training. These services include inbound customer support, outbound telesales, multilingual support, and voice-of-customer analytics. Each solution is designed to meet the specific needs of clients, enhancing their operational capabilities and customer engagement.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Email Support
CX Consulting & Journey Mapping
Market & Competitive Intelligence
Data Collection & Survey Programming
Voice-of-Customer (VOC) Analytics
Industries Served
The company serves clients in hospitality, automotive, and business services. It has experience supporting diverse client types with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and operational efficiency.
Unique Stregths
Lance Alexander Communication Ltd is known for its multilingual support and technology-driven approach, offering clients a flexible staffing model that adapts to their needs. Its operational practices include a focus on security and telecommunications, which help deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Nairobi, Kenya, the company operates using an offshore delivery model. It serves clients across various international markets, with teams working in remote environments to provide seamless support tailored to client requirements.
Certifications
No items found.
Verticals
Technology & SaaS
Telecommunications & Media
Retail & e-Commerce
Travel Hospitality & Leisure
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Lance Alexander Communication
?
Lance Alexander Communication specializes in customer experience and contact center solutions, offering a range of services designed to enhance client engagement and operational efficiency. Their offerings include inbound customer support, outbound telesales and retention, multilingual support, as well as email support. Additionally, they provide customer experience consulting and journey mapping, alongside market and competitive intelligence services, data collection, survey programming, and voice-of-customer analytics, each tailored to meet specific client needs.
What additional services does
Lance Alexander Communication
provide?
When was
Lance Alexander Communication
founded?
Established in 2011, Lance Alexander Communication has been operating for over a decade, focusing on delivering exceptional customer experience and contact center services. Since its inception, the company has grown to become a notable player in the BPO industry, leveraging its expertise to serve clients across various sectors.
What industry verticals does
Lance Alexander Communication
serve?
Lance Alexander Communication serves a diverse array of industries including Travel, Hospitality & Leisure, Technology & SaaS, Telecommunications & Media, Retail & e-Commerce, and Logistics, Transport & Supply-Chain. This broad industry focus enables them to tailor their services to meet the specific needs of clients in each vertical.
What delivery model does
Lance Alexander Communication
offer?
The delivery model utilized by Lance Alexander Communication is primarily offshore, which means they provide services from their operations based in Nairobi, Kenya, to clients around the world. This model allows for cost-effective solutions while maintaining high service quality. Additionally, the company offers work-from-home and virtual support options, enabling flexibility in their service delivery.
How many employees and/or seats does
Lance Alexander Communication
have?
Lance Alexander Communication has a workforce comprising between 51 to 200 employees. This size enables the company to maintain a balance between personalized service and the capacity to scale operations effectively as required by their diverse client base.
Can
Lance Alexander Communication
be considered a good service provider for startups?
Lance Alexander Communication can be a beneficial service provider for startups, particularly those in the travel, hospitality, and technology sectors. Their range of customer experience services, combined with multilingual support, allows startups to establish a strong foundation for customer engagement from the outset. The offshore delivery model also provides cost-effective solutions that can be crucial for startups looking to manage expenses while providing quality service.
Can
Lance Alexander Communication
be considered a good service provider for SMBs?
For small and medium businesses, Lance Alexander Communication presents a strong service option due to its flexible delivery model and comprehensive service offerings. Their ability to adapt to the specific needs of SMBs, coupled with their experience in various industries, positions them well to support growth and enhance customer interactions. The multilingual capabilities further enable SMBs to reach a broader audience, making them a viable partner for businesses seeking to expand their market presence.
Can
Lance Alexander Communication
be considered a good service provider for enterprises?
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