LaBell Exchange
Customer Experience and Contact Center
LaBell Exchange is a leading provider of call center services that provides customer experience and contact center solutions for various businesses, known for its personalized service and 24/7 availability.
Size
11-50
Private
10m-50m
Mission
To help businesses operate more efficiently by providing innovative communication solutions.
About
LaBell Exchange offers customer experience and contact center solutions along with live answering, voicemail, and dispatching services for clients in diverse industries. The company operates using an onshore model and supports businesses across the United States.
It is recognized for its commitment to personalized service, with no equipment required and flexible month-to-month contracts that cater to specific client needs.
Services
LaBell Exchange provides customer experience and contact center solutions, supported by live answering, voicemail, and dispatching services. These services cover communication needs and are tailored to support businesses in operating more efficiently.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Industries Served
The company serves clients in various industries, offering broad and adaptable services that cater to a range of businesses needing call center support. It has experience supporting both small and medium-sized enterprises with reliable communication solutions.
Unique Stregths
LaBell Exchange is known for its personalized service and 24/7 operations, offering clients flexibility with no long-term contracts required. Its approach includes modern digital technology to ensure seamless communication and message delivery, which helps deliver consistent service.
Delivery Footprint
Headquartered in Santa Ana, California, the company operates using an onshore delivery model. It serves clients across the United States, providing dedicated support through a small team of employees that ensures direct communication and personalized attention.
Certifications
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Verticals
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Clients
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What's the main service provided by
LaBell Exchange
?
LaBell Exchange specializes in delivering customer experience and contact center solutions. Their primary offerings encompass inbound customer support, live chat, and messaging support, designed to enhance communication and operational efficiency for businesses across various sectors.
What additional services does
LaBell Exchange
provide?
When was
LaBell Exchange
founded?
LaBell Exchange was established in 1975, which means it has been in operation for nearly 49 years. This extensive experience reflects the company's commitment to providing high-quality communication solutions and adapting to the evolving needs of its clients over the decades.
What industry verticals does
LaBell Exchange
serve?
What delivery model does
LaBell Exchange
offer?
LaBell Exchange utilizes an onshore delivery model, meaning that their services are provided from within the United States. This approach ensures that clients receive support from a locally-based team, which can enhance communication and service quality while providing immediate assistance tailored to the unique needs of businesses operating in the same geographic region.
How many employees and/or seats does
LaBell Exchange
have?
LaBell Exchange has a workforce consisting of between 11 to 50 employees. This relatively small team size enables the company to maintain a personalized approach to service delivery, ensuring that each client receives dedicated attention and support tailored to their specific requirements.
Can
LaBell Exchange
be considered a good service provider for startups?
LaBell Exchange can be a beneficial service provider for startups, given its flexible month-to-month contracts and no requirement for extensive equipment. The company's focus on personalized service and efficient communication solutions can help startups establish a strong foundation in customer interaction, allowing them to scale their operations without heavy initial investments.
Can
LaBell Exchange
be considered a good service provider for SMBs?
LaBell Exchange is particularly well-suited for small and medium-sized businesses (SMBs). With a service portfolio that includes essential communication support and a commitment to personalized service, the company can effectively cater to the unique challenges faced by SMBs. Their onshore delivery model ensures that clients receive immediate and reliable support, enabling these businesses to grow and adapt in a competitive landscape.
Can
LaBell Exchange
be considered a good service provider for enterprises?
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