Kura Cs Ltd
Customer Experience and Contact Center
Kura is a global independent outsourcer that provides customer experience and contact center solutions for various industries, known for its commitment to developing talent and delivering high-quality service.
Size
501-1K
Private
50m-100m
Mission
To develop people by instilling core values and focusing on training and development.
About
Kura offers customer experience and contact center solutions along with administrative support services for clients in insurance, finance, telecommunications, retail, charity, utilities, and the public sector. The company operates using a hybrid delivery model and supports clients in the UK and South Africa.
It is recognized for its significant investment in training, dedicating over 750,000 hours annually to develop its advisors and ensure exceptional customer service.
Services
Kura provides customer experience and contact center solutions supported by administrative support services and specific offerings such as inbound customer support, outbound telesales and retention, social media customer care, and CX consulting. These services cover omni-channel communication and are tailored to support complex customer interactions and enhance client operations.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Live Chat & Messaging Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Automation & RPA Enablement
Change Management & Training
Industries Served
The company serves clients in insurance, finance, telecommunications, retail, charity, utilities, and the public sector. It has experience supporting a diverse range of businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Kura is known for its commitment to developing its people and delivering innovative solutions, offering clients a robust approach to customer service. Its strategy includes a consultative BPO approach and a significant investment in training, ensuring high-quality performance and talent retention.
Delivery Footprint
Headquartered in the UK, the company operates using a hybrid delivery model that combines onshore and offshore services. It serves clients across the UK and South Africa, with teams working in both remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Insurance
Banking & Financial Services
Telecommunications & Media
Retail & e-Commerce
Non-Profit & NGOs
Energy & Utilities
Government & Public Sector
Clients
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What's the main service provided by
Kura Cs Ltd
?
Kura Cs Ltd specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include a variety of services such as inbound customer support, outbound telesales and retention, social media customer care, and live chat and messaging support. Additionally, they provide CX consulting, quality assurance and monitoring, voice-of-customer analytics, and automation enablement, ensuring a holistic approach to enhancing customer interactions and operational efficiency.
What additional services does
Kura Cs Ltd
provide?
In addition to their primary focus on back-office operations, Kv Group also offers HR recruitment and payroll services. This expansion into human resources demonstrates their commitment to providing comprehensive support to clients, enabling them to streamline their operations across multiple facets of their business.
When was
Kura Cs Ltd
founded?
Kura Cs Ltd was established in 1991, marking over three decades of experience in the business process outsourcing industry. Since its inception, the company has focused on providing high-quality customer experience solutions, adapting to the evolving needs of businesses and their customers.
What industry verticals does
Kura Cs Ltd
serve?
Kura Cs Ltd serves a diverse range of industries, including Insurance, Banking & Financial Services, Telecommunications & Media, Retail & e-Commerce, Non-Profit & NGOs, Energy & Utilities, and Government & Public Sector. This broad industry focus allows them to tailor their services to meet specific sector requirements and enhance client operations.
What delivery model does
Kura Cs Ltd
offer?
Kura Cs Ltd employs a hybrid delivery model, combining both onshore and offshore services to meet client needs effectively. Onshore services are delivered within the country, while offshore services are provided from locations outside the primary market. This flexible approach ensures that they can offer a diverse range of solutions tailored to different client requirements, optimizing service delivery and efficiency.
How many employees and/or seats does
Kura Cs Ltd
have?
Kura Cs Ltd has a workforce ranging from 501 to 1,000 employees. This substantial team size enables the company to scale its services effectively and provide dedicated support to its clients, ensuring that they meet diverse operational demands.
Can
Kura Cs Ltd
be considered a good service provider for startups?
Can
Kura Cs Ltd
be considered a good service provider for SMBs?
Can
Kura Cs Ltd
be considered a good service provider for enterprises?
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