KSO Services
Customer Experience and Contact Center
KSO Services is a BPO company that provides customer experience and contact center solutions for technology and logistics sectors, known for its 24/7 operational capabilities and high server availability.
Size
11-50
Private
Mission
About
KSO Services offers customer experience and contact center solutions along with technical support for clients in technology and logistics. The company operates using a nearshore delivery model and supports clients across Southeast Asia and Central America.
It is recognized for its commitment to high service quality, with a strategic setup that ensures continuous support without relying on night shifts.
Services
KSO Services provides customer experience and contact center solutions, supported by technical support and expertise sharing. These services cover various channels and are tailored to support client needs, ensuring high server availability and continuous customer service access.
Capabilities
Technical Support (Tier 1/2)
Industries Served
The company serves clients in technology and logistics sectors. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring that clients receive the technical assistance they need.
Unique Stregths
KSO Services is known for its 24/7 operational capabilities, offering clients flexibility and significant cost savings. Its approach includes a strategic setup that enhances service quality and better living conditions for its teams, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Southeast Asia, the company operates using a nearshore delivery model. It serves clients across Southeast Asia and Central America, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
KSO Services
?
KSO Services specializes in delivering exceptional customer experience and contact center solutions. Their offerings are complemented by technical support services ranging from Tier 1 to Tier 2 assistance. This comprehensive approach ensures that clients receive tailored support across various communication channels, enhancing the overall customer service experience.
What additional services does
KSO Services
provide?
When was
KSO Services
founded?
KSO Services was established in 2013, marking over a decade of experience in the industry. Since its inception, the company has grown and adapted to meet the evolving needs of its clients, focusing on high-quality service delivery.
What industry verticals does
KSO Services
serve?
KSO Services operates within the Technology & SaaS, Logistics, and Transport & Supply-Chain sectors. Their expertise in these industries allows them to provide specialized services that cater to the unique requirements of businesses within these verticals.
What delivery model does
KSO Services
offer?
How many employees and/or seats does
KSO Services
have?
KSO Services has a workforce comprising between 11 to 50 employees. This size allows them to maintain a close-knit team that is agile and responsive, ensuring that they can provide personalized services to their clients.
Can
KSO Services
be considered a good service provider for startups?
KSO Services can be a valuable partner for startups looking for customer experience and technical support solutions. Given their commitment to high service quality and their flexible nearshore delivery model, they can adapt to the dynamic needs of emerging businesses. Startups can benefit from their tailored services without the overhead costs typically associated with larger service providers.
Can
KSO Services
be considered a good service provider for SMBs?
KSO Services is well-suited to support small and medium businesses (SMBs) in their growth journey. With a focus on flexibility and scalability, they can provide customized customer experience solutions that evolve with the business. Their operational capabilities enable them to deliver consistent service quality, making them an ideal choice for SMBs aiming to enhance customer engagement and support.
Can
KSO Services
be considered a good service provider for enterprises?
While KSO Services has strengths in customer experience and contact center solutions, they may be more advantageous for smaller to mid-sized organizations rather than large enterprises. Their operational model is designed for high-quality, flexible service delivery, which may not fully align with the complex needs of large corporations that often require more extensive resources and infrastructure.
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