Kserve Bpo Pvt Ltd
Customer Experience and Contact Center
KServe BPO Private Limited is a leading business process outsourcing firm that provides customer experience and contact center services for various industries, known for its innovative and cost-effective solutions.
Size
201-500
Private
Mission
About
KServe BPO Private Limited offers customer experience and contact center services along with back-office operations and shared-services transformation for clients in banking and financial services, healthcare, retail, and education. The company operates using an offshore delivery model and supports clients in India, the UK, USA, the Middle East, North Africa, and Southeast Asia.
It is recognized for its multi-lingual capabilities, with a commitment to quality and operational excellence that fosters long-term client relationships.
Services
KServe BPO Private Limited provides customer experience and contact center services, supported by back-office operations and shared-services transformation. These services include inbound customer support, outbound telesales and retention, data entry and processing, and financial planning and analysis. Each solution is tailored to support client needs across various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
CX Consulting & Journey Mapping
Data Entry & Data Processing
Market & Competitive Intelligence
Business & Financial Research
Financial Planning & Analysis (FP&A)
Payroll Accounting
Industries Served
The company serves clients in banking and financial services, healthcare, retail, e-commerce, education, and more. It has experience supporting diverse client types with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
KServe is known for its innovative and cost-effective solutions, offering clients a strong offshore delivery model with a skilled workforce. Its approach includes leveraging strategic technology partnerships, which help deliver consistency and excellence at scale.
Delivery Footprint
Headquartered in Mumbai, India, the company operates using an offshore delivery model. It serves clients across key global markets, including the UK, USA, the Middle East, North Africa, and Southeast Asia, with teams working in a hybrid environment depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Education & EdTech
Energy & Utilities
Clients
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What's the main service provided by
Kserve Bpo Pvt Ltd
?
Kserve Bpo Pvt Ltd specializes in delivering customer experience and contact center solutions. Their comprehensive service portfolio includes inbound customer support, outbound telesales and retention strategies, CX consulting, data entry and processing, as well as business and financial research. This diverse range of services is designed to meet the needs of various business functions across multiple industries.
What additional services does
Kserve Bpo Pvt Ltd
provide?
When was
Kserve Bpo Pvt Ltd
founded?
Kserve Bpo Pvt Ltd was established in 2003, marking over 20 years in the business process outsourcing industry. Since its inception, the company has focused on providing high-quality customer experience services, evolving to meet the changing needs of its clients and the marketplace.
What industry verticals does
Kserve Bpo Pvt Ltd
serve?
Kserve Bpo Pvt Ltd serves a variety of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Education & EdTech, as well as Energy & Utilities. This diverse industry focus allows them to tailor their services to meet specific client requirements and leverage industry-specific knowledge.
What delivery model does
Kserve Bpo Pvt Ltd
offer?
Kserve Bpo Pvt Ltd operates using an offshore delivery model, meaning that services are provided from a location outside the client’s country, typically to leverage cost advantages and skilled workforce. This approach allows them to maintain high operational efficiency while delivering consistent service quality across various global markets.
How many employees and/or seats does
Kserve Bpo Pvt Ltd
have?
Kserve Bpo Pvt Ltd has a workforce comprising between 201 and 500 employees. This size allows the company to maintain a balance between personalized service and the capacity to handle larger client projects, enabling them to respond effectively to diverse business needs.
Can
Kserve Bpo Pvt Ltd
be considered a good service provider for startups?
Kserve Bpo Pvt Ltd can be a beneficial service provider for startups, particularly those looking for cost-effective customer experience solutions. Their expertise in customer support and data processing can help startups establish strong customer relationships from the outset, which is crucial for growth in the early stages of business development.
Can
Kserve Bpo Pvt Ltd
be considered a good service provider for SMBs?
Kserve Bpo Pvt Ltd is well-suited to serve small and medium-sized businesses (SMBs). With a flexible service portfolio that includes both customer support and back-office operations, they can scale their services to match the growth of SMBs. Their commitment to quality and operational excellence can provide the necessary support for these businesses to thrive in competitive markets.
Can
Kserve Bpo Pvt Ltd
be considered a good service provider for enterprises?
Kserve Bpo Pvt Ltd is positioned as a reliable provider for enterprises and large companies. Their offshore delivery model, combined with a skilled workforce and experience across various industries, allows them to offer sophisticated and customized solutions. Their focus on quality and operational excellence further reinforces their capability to meet the demands of larger organizations.
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