Kserve
Customer Experience and Contact Center
KServe BPO Pvt. Ltd. is a leading outsourcing firm that provides customer experience and contact center solutions for BFSI, e-commerce, and healthcare sectors, known for its commitment to digital transformation and employee engagement.
Size
201-500
Private
Mission
About
KServe BPO Pvt. Ltd. offers customer experience and contact center solutions along with back-office operations, finance and accounting, and IT services for clients in BFSI, e-commerce, healthcare, and more. The company operates using an offshore delivery model and supports clients across India, the UK, USA, Middle East, North Africa, and South East Asia.
It is recognized for its customized solutions and innovative approach, with a state-of-the-art facility in Mumbai and a dedicated team of over 150 professionals.
Services
KServe BPO Pvt. Ltd. provides customer experience and contact center solutions, supported by back-office operations, financial and accounting services, and IT support. These services include inbound customer support, outbound telesales, data management, and digital business transformation, tailored to optimize client operations and enhance efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Data Entry & Data Processing
Claims Processing
Report Writing & Visualisation
Financial Planning & Analysis (FP&A)
Legal Process Outsourcing (LPO)
Data Collection & Survey Programming
Business & Financial Research
Process Assessment & Transition Management
Email Support
Technical Support (Tier 1/2)
Lead Research & List Building
Social Media Management
Network Monitoring & Management
Service Desk & IT Support
Industries Served
The company serves clients in BFSI, e-commerce, healthcare, and education sectors. It has extensive experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and operational excellence.
Unique Stregths
KServe is known for its customized solutions and commitment to digital transformation, offering clients innovative and cost-effective business processes. Its approach includes a culture of excellence and employee engagement, which fosters a positive workplace environment and high service quality.
Delivery Footprint
Headquartered in Mumbai, India, the company operates using an offshore delivery model. It serves clients across India, the UK, USA, Middle East, North Africa, and South East Asia, with teams working in a hybrid environment to meet diverse client needs.
Certifications
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Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Education & EdTech
Retail & e-Commerce
Clients
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What's the main service provided by
Kserve
?
Kserve specializes in delivering exceptional customer experience and contact center solutions. Their service offerings encompass a wide range of capabilities including inbound customer support, outbound telesales and retention, multilingual support, and data entry and processing. Additionally, they provide services in claims processing, report writing and visualization, financial planning and analysis, legal process outsourcing, data collection and survey programming, as well as business and financial research. Their comprehensive suite of services aims to optimize client operations and enhance overall efficiency.
What additional services does
Kserve
provide?
In addition to their primary focus on customer experience and contact center solutions, Kserve offers a broad array of other services. These include back-office operations, finance and accounting, HR recruitment and payroll, knowledge and research services, as well as IT infrastructure and managed services. Their expertise in shared-services transformation further enhances their ability to provide comprehensive support to clients across various sectors.
When was
Kserve
founded?
Kserve was established in 2003, making it over 20 years old as of 2024. Since its inception, the company has grown significantly, developing a robust reputation in the BPO industry while expanding its service offerings to cater to a diverse range of clients.
What industry verticals does
Kserve
serve?
Kserve serves a variety of industries, focusing primarily on Banking & Financial Services, Insurance, Healthcare & Life Sciences, Education & EdTech, and Retail & e-Commerce. This diverse vertical focus allows Kserve to tailor its services to meet the specific needs and regulatory requirements of each sector.
What delivery model does
Kserve
offer?
Kserve operates using an offshore delivery model, which means that the services are provided from a location outside the client's country. This approach allows Kserve to leverage cost efficiencies while maintaining high service quality. Their offshore model enables them to cater to clients across various regions, including India, the UK, USA, the Middle East, North Africa, and Southeast Asia, ensuring flexibility and scalability to meet diverse client needs.
How many employees and/or seats does
Kserve
have?
Kserve employs a workforce ranging from 201 to 500 professionals. This size enables them to maintain a dedicated team capable of delivering personalized services while also ensuring that they can scale their operations according to client demands.
Can
Kserve
be considered a good service provider for startups?
Can
Kserve
be considered a good service provider for SMBs?
Can
Kserve
be considered a good service provider for enterprises?
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