KontactGlobal
Customer Experience and Contact Center
Kontact Global is a dynamic outsourcing firm that provides customer experience and contact center solutions for retail, e-commerce, telecommunications, and technology sectors, known for its customizable and informed business support services.
Size
51-200
Private
Mission
To craft bespoke success strategies through effective communication, coordination, and collaboration with clients, reflecting the belief that no single solution fits all.
About
Kontact Global offers customer experience and contact center solutions along with HR, recruitment, and payroll services for clients in retail, e-commerce, telecommunications, and technology. The company operates using an offshore and nearshore model and supports clients globally.
It is recognized for its holistic range of customizable solutions, with a strong emphasis on effective communication and collaboration to drive meaningful change.
Services
Kontact Global provides customer experience and contact center solutions, supported by HR, recruitment, and payroll services. These services include inbound customer support, outbound telesales and retention, market and competitive intelligence, quality assurance and monitoring, and recruitment process outsourcing (RPO). Each solution is tailored to support client needs and enhance operational workflows.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Market & Competitive Intelligence
Quality Assurance & Monitoring
Recruitment Process Outsourcing (RPO)
Industries Served
The company serves clients in retail, e-commerce, telecommunications, and technology sectors. It has experience supporting diverse businesses with services aligned to industry-specific requirements, leveraging advanced CRM tools and data analytics.
Unique Stregths
Kontact Global is known for its comprehensive approach to outsourcing, offering clients a blend of offshore and nearshore delivery methods. Its operational practices include continuous innovation in customer experience strategies, ensuring personalized and consistent service delivery.
Delivery Footprint
Headquartered in Mumbai, India, the company operates using an offshore and nearshore delivery model. It serves clients across multiple geographies, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Telecommunications & Media
Technology & SaaS
Clients
No items found.
What's the main service provided by
KontactGlobal
?
KontactGlobal specializes in delivering comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support, outbound telesales and retention, market and competitive intelligence, as well as quality assurance and monitoring. Additionally, they provide recruitment process outsourcing (RPO), ensuring tailored services that effectively meet the unique needs of their clients.
What additional services does
KontactGlobal
provide?
In addition to their core customer experience and contact center solutions, KontactGlobal offers HR recruitment and payroll services. These additional capabilities enable the company to provide a more holistic approach to client needs, addressing not just customer interactions but also essential human resource functions.
When was
KontactGlobal
founded?
KontactGlobal was established in 2008, which means the company has been in operation for over 15 years. Since its inception, it has grown to become a key player in the customer experience and contact center industry, adapting to the changing needs of its clients.
What industry verticals does
KontactGlobal
serve?
KontactGlobal serves a diverse array of industries, focusing on verticals such as Retail & e-Commerce, Telecommunications & Media, and Technology & SaaS. This broad industry expertise allows them to cater to specific business requirements and deliver tailored solutions.
What delivery model does
KontactGlobal
offer?
KontactGlobal utilizes both offshore and nearshore delivery models to serve its clients. Offshore delivery involves providing services from locations outside the client's country, often at a lower cost, while nearshore delivery refers to sourcing services from neighboring countries, allowing for easier communication and collaboration. This flexible approach enables KontactGlobal to effectively meet the varied needs of their clientele across different geographies.
How many employees and/or seats does
KontactGlobal
have?
KontactGlobal employs between 51 and 200 individuals, positioning itself as a mid-sized organization. This workforce size allows the company to maintain a balance between personalized service and scalable operations, ensuring that they can meet client demands effectively.
Can
KontactGlobal
be considered a good service provider for startups?
Can
KontactGlobal
be considered a good service provider for SMBs?
Can
KontactGlobal
be considered a good service provider for enterprises?
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