Konecta Portugal
Customer Experience and Contact Center
Konecta is a global leader in customer management that provides customer experience and contact center solutions for telecommunications, energy, banking, retail, and e-commerce, known for its innovative blend of human ingenuity and AI-driven efficiency.
Size
51-200
Private
Mission
To reinvent business relationships by fusing human ingenuity with AI efficiency to create transformative experiences that make every connection meaningful.
About
Konecta offers customer experience and contact center solutions along with AI and data services for clients in telecommunications, energy, banking, retail, and e-commerce. The company operates using a global delivery model and supports clients across 26 countries.
It is recognized for its high operational availability of 99.97%, with a strong emphasis on creating meaningful customer connections through advanced technology and human-centered approaches.
Services
Konecta provides customer experience and contact center solutions, supported by AI and data services and specific offerings such as CX consulting & journey mapping, quality assurance & monitoring, and voice-of-customer analytics. These services cover various channels and are tailored to support client needs in enhancing customer interactions and operational efficiency.
Capabilities
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Social Media Management
Email Support
Industries Served
The company serves clients in telecommunications, energy, banking, retail, and e-commerce. It has experience supporting diverse client types with services aligned to industry-specific requirements and technology platforms, ensuring effective engagement and satisfaction.
Unique Stregths
Konecta is known for its transformative hybrid experiences, offering clients a seamless integration of human touch and AI capabilities. Its approach includes maintaining high service availability and a commitment to sustainability, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Madrid, Spain, the company operates using a global delivery model. It serves clients across Europe, the Americas, and Africa, with teams working in remote, hybrid, and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Energy & Utilities
Banking & Financial Services
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Konecta Portugal
?
Konecta Portugal specializes in delivering customer experience and contact center solutions, combining human expertise with advanced technology. Their offerings include essential services such as CX consulting and journey mapping, quality assurance and monitoring, and voice-of-customer analytics, which are designed to enhance customer interactions and operational efficiency across various channels.
What additional services does
Konecta Portugal
provide?
When was
Konecta Portugal
founded?
Established in 2002, Konecta Portugal has been operational for over 21 years. Since its founding, the company has grown and adapted to meet the evolving needs of its clients, positioning itself as a key player in the customer experience and contact center industry.
What industry verticals does
Konecta Portugal
serve?
Konecta Portugal serves a diverse array of sectors, focusing on Telecommunications & Media, Energy & Utilities, Banking & Financial Services, and Retail & e-Commerce. This broad industry expertise allows them to tailor their services to meet the specific demands and challenges of each sector.
What delivery model does
Konecta Portugal
offer?
Konecta Portugal employs a versatile delivery model that includes onshore, nearshore, and offshore services. Onshore refers to operations conducted within the same country as the client, nearshore involves services delivered from neighboring countries, while offshore indicates that operations are managed from distant locations. This flexible approach enables them to cater to client needs efficiently and cost-effectively.
How many employees and/or seats does
Konecta Portugal
have?
Konecta Portugal has a workforce ranging between 51 to 200 employees. This size allows them to maintain a personalized approach to service delivery while having the capacity to scale operations as required by their clients.
Can
Konecta Portugal
be considered a good service provider for startups?
Can
Konecta Portugal
be considered a good service provider for SMBs?
Can
Konecta Portugal
be considered a good service provider for enterprises?
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