Konecta México
Customer Experience and Contact Center
Konecta is a technology-driven BPO provider that provides customer experience and contact center services for telecommunications, retail, energy, and utilities, known for its integration of AI and human agents to enhance customer interactions.
Size
over-10K
Private
Mission
About
Konecta offers customer experience and contact center services along with AI and data services for clients in telecommunications, retail, energy, and utilities. The company operates using an offshore and nearshore model and supports clients across Latin America and the U.S.
It is recognized for its innovative hybrid solutions, with a commitment to service excellence and a strong focus on customer satisfaction.
Services
Konecta provides customer experience and contact center services supported by AI and data services and specific offerings such as inbound customer support, outbound telesales & retention, multilingual support, and live chat & messaging support. These services cover various channels and are tailored to support client needs across the customer lifecycle.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Live Chat & Messaging Support
CX Consulting & Journey Mapping
Employee Helpdesk
Industries Served
The company serves clients in telecommunications, retail, energy, and utilities. It has experience supporting major brands with services aligned to industry-specific requirements and technology platforms such as AI and Google Cloud solutions.
Unique Stregths
Konecta is known for its commitment to innovation and service excellence, offering clients a transformative hybrid experience that combines human passion with AI capabilities. Its approach includes leveraging advanced technologies and a multicultural workforce, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Madrid, Spain, the company operates using an offshore and nearshore delivery model. It serves clients across Latin America and the U.S., with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Retail & e-Commerce
Energy & Utilities
Gaming & Entertainment
Clients
No items found.
What's the main service provided by
Konecta México
?
Konecta México specializes in delivering exceptional customer experience and contact center services. Their offerings include inbound customer support, outbound telesales and retention, multilingual support, as well as live chat and messaging assistance. Additionally, they provide CX consulting and journey mapping, along with employee helpdesk services, making them a comprehensive partner in managing customer interactions throughout various stages of the customer lifecycle.
What additional services does
Konecta México
provide?
In addition to their core customer experience and contact center services, Konecta Portugal offers a range of supplementary solutions including back-office operations, marketing operations, and AI and data services. These additional capabilities enhance their overall service portfolio, allowing them to provide comprehensive support to their clients.
When was
Konecta México
founded?
What industry verticals does
Konecta México
serve?
Konecta México serves a diverse range of industries, including Telecommunications & Media, Retail & e-Commerce, Energy & Utilities, and Gaming & Entertainment. This broad vertical focus allows them to tailor their services to meet the unique needs of clients across different sectors.
What delivery model does
Konecta México
offer?
Konecta México utilizes both offshore and nearshore delivery models to effectively serve their clients. Offshore delivery involves providing services from a location that is distant from the client's operational base, while nearshore refers to services rendered from a nearby country. This flexible approach enables Konecta to optimize resources and offer competitive solutions to clients across Latin America and the U.S.
How many employees and/or seats does
Konecta México
have?
Konecta México boasts a workforce of over 10,000 employees, showcasing their capacity to handle extensive client engagements and support a variety of service demands. This large team is indicative of the company's ability to scale operations and maintain high service standards.
Can
Konecta México
be considered a good service provider for startups?
While Konecta México has a strong foundation and a comprehensive service offering, their scale and capabilities are more aligned with mid-sized to large businesses. Startups seeking a partner may find their services beneficial, but they might not fully leverage the extensive resources available at Konecta. Startups with particular needs for customer support may find targeted services valuable, but should consider whether they need the full breadth of a larger operation.
Can
Konecta México
be considered a good service provider for SMBs?
Konecta México is well-positioned to support small and medium businesses (SMBs) with their scalable service offerings. The company's extensive experience across various industries allows them to provide tailored solutions that can grow alongside SMBs. Their commitment to service excellence and flexibility makes them an attractive choice for smaller enterprises looking to enhance their customer engagement strategies.
Can
Konecta México
be considered a good service provider for enterprises?
For enterprises and large companies, Konecta México presents a strong service option, backed by their significant workforce and proven delivery models. Their recognition as the 2024 Latin America Company of the Year by Frost & Sullivan attests to their reliability and the sophistication of their service offerings. Enterprises can benefit from Konecta's innovative hybrid solutions that seamlessly integrate human interaction with advanced AI capabilities, ensuring effective customer engagement at scale.
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