Konecta Maroc
Customer Experience and Contact Center
Konecta is a global leader in customer management and business process outsourcing that provides customer experience and contact center solutions for telecommunications, banking, retail, and public administration, known for its innovative integration of human agents and AI systems.
Size
51-200
Private
Mission
To reinvent business relationships and brands by creating transformative hybrid experiences that blend human ingenuity with artificial intelligence.
About
Konecta offers customer experience and contact center solutions along with back-office operations and AI and data services for clients in telecommunications, banking, retail, and public administration. The company operates using a global delivery model and supports clients across multiple continents.
It is recognized for its commitment to creating transformative hybrid experiences, with a strong focus on meaningful customer interactions and operational efficiency.
Services
Konecta provides customer experience and contact center solutions supported by back-office operations and AI and data services. These services include inbound customer support, technical support, and automation enablement, delivered across various channels tailored to enhance customer engagement and operational performance.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
CX Consulting & Journey Mapping
Automation & RPA Enablement
Customer & Marketing Analytics
Campaign Management
Content Creation & Localisation
Industries Served
The company serves clients in telecommunications, banking, retail, energy, and public administration. It has experience supporting diverse sectors with services aligned to industry-specific requirements and technology platforms, ensuring compliance and security across operations.
Unique Stregths
Konecta is known for its innovative integration of human agents and AI systems, offering clients seamless hybrid experiences. Its approach includes a focus on understanding customer emotions and experiences, which helps deliver meaningful interactions and high service continuity.
Delivery Footprint
Headquartered in Madrid, Spain, the company operates using a global delivery model. It serves clients across Europe, Latin America, Africa, and North America, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Telecommunications & Media
Education & EdTech
Energy & Utilities
Clients
No items found.
What's the main service provided by
Konecta Maroc
?
Konecta Maroc specializes in delivering customer experience and contact center solutions, focusing on enhancing client interactions. Their primary offerings include inbound customer support, outbound telesales and retention, CX consulting, journey mapping, automation and RPA enablement, customer and marketing analytics, campaign management, as well as content creation and localization. This comprehensive range of services is designed to drive operational efficiency and elevate customer engagement across various channels.
What additional services does
Konecta Maroc
provide?
In addition to their primary services, Konecta México offers advanced AI and data services. This capability enhances their customer experience offerings by integrating technology-driven insights, allowing businesses to leverage data for improved decision-making and operational efficiency.
When was
Konecta Maroc
founded?
Established in 1999, Konecta Maroc has been operational for over 24 years. Since its inception, the company has evolved to become a key player in the customer experience and contact center industry, continually adapting to meet the needs of its clients.
What industry verticals does
Konecta Maroc
serve?
Konecta Maroc serves a diverse array of industries, including Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, Telecommunications & Media, Education & EdTech, and Energy & Utilities. This extensive industry focus allows them to tailor their services to meet the unique demands and challenges of each sector.
What delivery model does
Konecta Maroc
offer?
Konecta Maroc employs a versatile delivery model that includes onshore, nearshore, offshore, and a hybrid approach. Onshore services are delivered within the same country as the client, while nearshore solutions involve neighboring countries. Offshore services are provided from distant locations, often to capitalize on cost advantages. The hybrid model combines elements of these methods, allowing for tailored solutions that meet specific client needs and optimize operational efficiency.
How many employees and/or seats does
Konecta Maroc
have?
Konecta Maroc has a workforce of between 51 and 200 employees, positioning itself as a medium-sized company. This size allows the firm to offer personalized service while maintaining the agility needed to adapt to client requirements across various markets.
Can
Konecta Maroc
be considered a good service provider for startups?
Can
Konecta Maroc
be considered a good service provider for SMBs?
Can
Konecta Maroc
be considered a good service provider for enterprises?
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