Konecta Argentina
Customer Experience and Contact Center
Konecta is a global provider that provides customer experience and contact center solutions for telecommunications, banking, and retail, known for its integration of human ingenuity with AI efficiency.
Size
51-200
Private
Mission
To create transformative experiences by integrating human ingenuity with AI efficiency and reinventing business relationships and brands.
About
Konecta offers customer experience and contact center solutions along with back-office operations and AI and data services for clients in telecommunications, banking, retail, and more. The company operates using a global delivery model and supports clients across 26 countries.
It is recognized for its commitment to creating transformative experiences, with a workforce of over 130,000 people dedicated to enhancing customer interactions.
Services
Konecta provides customer experience and contact center solutions supported by back-office operations and AI and data services. These services cover inbound customer support, technical support, and automation, tailored to support diverse client needs across various industries.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Automation & RPA Enablement
Legal Process Outsourcing (LPO)
Email Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients in telecommunications, banking, retail, energy, and public administration. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring high availability and efficiency.
Unique Stregths
Konecta is known for its integration of human ingenuity with AI efficiency, offering clients a unique blend of digital and human skills. Its approach includes a focus on collaboration and innovation, which helps deliver meaningful experiences at scale.
Delivery Footprint
Headquartered in Madrid, Spain, the company operates using a global delivery model. It serves clients across four continents, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Telecommunications & Media
Energy & Utilities
Retail & e-Commerce
Government & Public Sector
Education & EdTech
Clients
No items found.
What's the main service provided by
Konecta Argentina
?
Konecta Argentina specializes in providing customer experience and contact center solutions, enhanced by a range of back-office operations and AI-driven data services. Their offerings include inbound customer support, technical support across various tiers, email support, and legal process outsourcing, all tailored to meet diverse client needs across multiple sectors.
What additional services does
Konecta Argentina
provide?
When was
Konecta Argentina
founded?
Founded in 1999, Konecta Argentina has been in operation for 25 years. Since its establishment, the company has evolved and expanded its service offerings in the customer experience and contact center industry, establishing a significant presence in Argentina and beyond.
What industry verticals does
Konecta Argentina
serve?
Konecta Argentina serves a variety of industries, including Banking & Financial Services, Telecommunications & Media, Energy & Utilities, Retail & e-Commerce, Government & Public Sector, and Education & EdTech. This diverse portfolio illustrates their capability to cater to the unique needs of different sectors.
What delivery model does
Konecta Argentina
offer?
Konecta Argentina employs a flexible delivery model that includes onshore, nearshore, and offshore options. Onshore services are delivered within the same country as the client, nearshore services come from neighboring countries, and offshore services are provided from distant locations. This multi-faceted approach allows them to optimize resources and meet client needs effectively, regardless of geographical constraints.
How many employees and/or seats does
Konecta Argentina
have?
Konecta Argentina has a workforce ranging between 51 to 200 employees. This size allows them to maintain a personalized approach while being agile enough to adapt to changing market demands and client requirements.
Can
Konecta Argentina
be considered a good service provider for startups?
Allus Global BPO Center's extensive service offerings and nearshore delivery model make it a viable option for startups looking to establish a strong customer support system. Their ability to provide tailored solutions means that startups can benefit from professional customer interaction strategies without the need to invest heavily in building their own infrastructures. However, startups should consider their specific needs and ensure that the company's capabilities align with their growth objectives.
Can
Konecta Argentina
be considered a good service provider for SMBs?
Small and medium businesses could find Konecta Argentina to be a valuable partner due to their scalable service offerings. The company's commitment to customer experience and operational efficiency positions them well to support SMBs in enhancing their customer engagement strategies while allowing for growth and adaptability in a competitive landscape.
Can
Konecta Argentina
be considered a good service provider for enterprises?
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