Konecta
Customer Experience and Contact Center
Konecta is a global leader in customer management that provides customer experience and contact center solutions for telecommunications, banking, retail, and more, known for its hybrid human-AI approach.
Size
51-200
Private
Mission
To reinvent business relationships and elevate brands by making every customer and employee interaction feel special.
About
Konecta offers customer experience and contact center solutions along with back-office operations and AI and data services for clients in telecommunications, banking, retail, and energy. The company operates using a global delivery model and supports clients across 26 countries.
It is recognized for its hybrid human-AI solutions, with a commitment to sustainability and a high availability rate of 99.97% that ensures continuous operations.
Services
Konecta provides customer experience and contact center solutions supported by back-office operations and AI and data services. These services include inbound customer support, technical support, and legal process outsourcing, tailored to enhance customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Cloud Migration & Management
Campaign Management
Social Media Management
Lead Research & List Building
Legal Process Outsourcing (LPO)
Automation & RPA Enablement
Industries Served
The company serves clients in telecommunications, banking, retail, energy, and public administration. It has experience supporting diverse sectors with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Konecta is known for its hybrid human-AI approach, offering clients a unique blend of emotional intelligence and AI efficiency. Its operational practices include high availability and a commitment to innovation, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in Madrid, Spain, the company operates using a global delivery model. It serves clients across 26 countries, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Energy & Utilities
Retail & e-Commerce
Government & Public Sector
Education & EdTech
Healthcare & Life Sciences
Clients
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What's the main service provided by
Konecta
?
Konecta specializes in providing comprehensive customer experience and contact center solutions. Their offerings encompass a range of services designed to enhance client interactions, including inbound customer support, technical assistance, and outbound telesales and retention strategies. Additionally, they excel in social media customer care, live chat and messaging support, email support, and CX consulting, alongside cloud migration and management, campaign management, and legal process outsourcing. This diverse suite of services ensures that Konecta can effectively meet the varying needs of its clients.
What additional services does
Konecta
provide?
In addition to its core offerings, Konecta Maroc extends its capabilities with AI and data services. This additional portfolio empowers clients with advanced technological solutions, enhancing data-driven decision-making and operational performance.
When was
Konecta
founded?
Konecta was established in 1999, marking over 24 years of experience in the business process outsourcing industry. Since its inception, the company has grown significantly, evolving its service offerings and expanding its reach across multiple sectors.
What industry verticals does
Konecta
serve?
Konecta serves a broad spectrum of industries including Telecommunications & Media, Banking & Financial Services, Energy & Utilities, Retail & e-Commerce, Government & Public Sector, Education & EdTech, as well as Healthcare & Life Sciences. This diverse industry focus allows Konecta to tailor its services to meet the specific needs of various sectors.
What delivery model does
Konecta
offer?
Konecta employs a flexible delivery model that includes onshore, nearshore, and offshore solutions. Onshore delivery refers to services provided within the same country as the client, ensuring close collaboration and communication. Nearshore services are delivered from neighboring countries, while offshore delivery involves providing services from locations further away, often to optimize costs. This versatile approach allows Konecta to adapt to the varying needs of its clients and deliver quality service across different geographies.
How many employees and/or seats does
Konecta
have?
Konecta has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a close-knit team while still being capable of handling various projects and client demands effectively.
Can
Konecta
be considered a good service provider for startups?
Can
Konecta
be considered a good service provider for SMBs?
Can
Konecta
be considered a good service provider for enterprises?
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