KMER Outsourcing specializes in delivering exceptional customer experience and contact center solutions. Their service offerings include inbound customer support to assist clients with inquiries, data entry and processing for efficient information management, as well as recruitment process outsourcing (RPO) to streamline hiring processes. Additionally, they provide talent sourcing and screening, along with onboarding administration, allowing businesses to focus on their core operations while KMER manages these essential support functions.

In addition to its primary focus on customer experience and contact center services, KMER Outsourcing also offers a suite of back-office operations. These include comprehensive HR recruitment and payroll services, further enhancing their ability to support businesses in managing non-core functions effectively.

KMER Outsourcing was established in 2020, marking its entry into the outsourcing industry. As of 2024, the company has been in business for four years, during which it has developed a reputation for providing cost-effective outsourcing solutions to enhance operational efficiency for its clients.

KMER Outsourcing employs an offshore delivery model, which means that they provide their services from a location outside of the client's country. This approach allows KMER to leverage skilled teams based in Yaoundé, Cameroon, enabling them to offer high-quality services at competitive prices while supporting primarily Canadian clients. The offshore model not only reduces operational costs but also provides access to a diverse talent pool.

KMER Outsourcing has a workforce ranging from 11 to 50 employees. This size enables the company to maintain a close-knit team while still being capable of delivering a range of outsourcing services tailored to the needs of its clients.

For small and medium businesses, KMER Outsourcing presents a compelling choice due to its scalable service offerings and flexibility. The company’s range of services can be tailored to meet the specific needs of SMBs, allowing them to optimize their operations without the overhead of expanding their in-house teams. KMER's focus on providing cost-effective solutions ensures that SMBs can access high-quality support as they grow.

While KMER Outsourcing has strengths that may benefit larger enterprises, particularly in customer engagement and support, its scale may limit its ability to serve extensive enterprise needs comprehensively. The company has received several awards that reflect its capabilities, but enterprises often require a broader range of service options and higher scalability that larger providers typically offer. Therefore, KMER might be more suited to smaller-scale enterprise projects rather than extensive, ongoing contracts.