KM2 Solutions
Customer Experience and Contact Center
KM² Solutions is a leading nearshore outsourcing firm that provides customer experience and contact center services for industries including financial services, healthcare, and eCommerce, known for its commitment to high-quality, bilingual support.
Size
1K-5K
Private
100m-1b
Mission
To deliver high-quality, performance-driven bilingual outsourcing services from strategically located nearshore regions, providing cost-effective and efficient solutions.
About
KM² Solutions offers customer experience and contact center services along with back-office operations and analytics for clients in financial services, healthcare, insurance, travel, eCommerce, technology, and home services. The company operates using a nearshore model and supports U.S.-based companies.
It is recognized for its technology-enhanced operations and performance-driven solutions, with a strong emphasis on compliance and security standards that ensure client trust and satisfaction.
Services
KM² Solutions provides customer experience and contact center services supported by back-office operations and analytics. These services encompass inbound and outbound customer support, telesales, claims processing, and technical assistance, delivered across voice, chat, email, and mobile channels. Each solution is tailored to meet the diverse needs of clients across various industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Claims Processing
Data Entry & Data Processing
Email Support
Appointment Setting
Industries Served
The company serves clients in financial services, multi-unit healthcare, insurance, travel and hospitality, eCommerce, technology, and home services. It has experience supporting both small and medium-sized enterprises (SMEs) and Fortune 100 companies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
KM² Solutions is known for its commitment to operational excellence and high compliance standards, offering clients a flexible approach and a strategic geographic footprint. Its approach includes maintaining PCI DSS compliance and undergoing annual SOC 2 audits, which help deliver consistent, secure, and reliable service.
Delivery Footprint
Headquartered in St. Lucia, the company operates using a nearshore delivery model. It serves clients across the Caribbean and Latin America, with teams working in hybrid environments to meet client needs effectively.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
KM2 Solutions
?
KM2 Solutions specializes in providing exceptional customer experience and contact center services. Their offerings include a wide variety of support options such as inbound customer assistance, outbound telesales and retention, technical support for Tier 1 and Tier 2 needs, as well as live chat and messaging support. Additionally, they handle claims processing, data entry and processing, email support, and appointment setting, ensuring a comprehensive suite of services tailored to meet diverse client requirements.
What additional services does
KM2 Solutions
provide?
In addition to its main offerings, KM2 Solutions provides a range of other services, including back-office operations and analytics. These additional capabilities enhance their service portfolio, allowing them to support clients with essential operational tasks and data-driven insights that can improve overall business efficiency.
When was
KM2 Solutions
founded?
KM2 Solutions was established in 2004, which means the company has been operating for nearly 20 years. Since its inception, it has focused on delivering high-quality outsourcing solutions that cater to the needs of various industries.
What industry verticals does
KM2 Solutions
serve?
KM2 Solutions serves a diverse range of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Travel, Hospitality & Leisure, Retail & e-Commerce, and Technology & SaaS. This broad industry focus enables the company to tailor its services to meet specific sector demands effectively.
What delivery model does
KM2 Solutions
offer?
KM2 Solutions operates using a nearshore delivery model, which involves providing services from strategically located regions close to the client’s market. This approach allows for effective communication and collaboration while leveraging cost efficiencies. Nearshore outsourcing combines the benefits of proximity with the ability to deliver high-quality services, making it an attractive option for U.S.-based companies seeking reliable support.
How many employees and/or seats does
KM2 Solutions
have?
KM2 Solutions employs between 1,000 and 5,000 individuals, indicating a substantial workforce. This size allows the company to scale operations effectively, ensuring they can meet the demands of their diverse clientele while maintaining high service standards.
Can
KM2 Solutions
be considered a good service provider for startups?
Can
KM2 Solutions
be considered a good service provider for SMBs?
Can
KM2 Solutions
be considered a good service provider for enterprises?
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