Klpta Business Solutions Pvt Ltd
Customer Experience and Contact Center
KLPTA Business Solutions Private Limited is an end-to-end business solutions provider that provides customer experience and contact center services for insurance, healthcare, retail, and telecommunications, known for its 24/7 operational capabilities and customized solutions.
Size
11-50
Private
Mission
About
KLPTA Business Solutions offers customer experience and contact center services along with inbound and outbound sales, technical support, and social media management for clients in insurance, healthcare, retail, and telecommunications. The company operates using an offshore model and supports clients globally from its facilities in Mumbai and Indore.
It is recognized for its commitment to operational excellence, with a dedicated workforce that enhances client revenues and customer experiences through tailored business solutions.
Services
KLPTA Business Solutions provides customer experience and contact center services, supported by inbound and outbound sales, technical support, and social media management. These services cover various channels, including voice, chat, and social media, and are tailored to support client needs in enhancing customer communications and operational efficiencies.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Data Engineering & ETL
Automation & RPA Enablement
Industries Served
The company serves clients in insurance, healthcare, retail, and telecommunications. It has experience supporting businesses that require robust customer interaction and sales support, ensuring that services align with industry-specific requirements.
Unique Stregths
KLPTA is known for its 24/7 operational capabilities and customized contact management solutions, offering clients significant operational strength. Its approach includes a client-oriented focus and a commitment to driving revenue growth, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Mumbai, India, the company operates using an offshore delivery model. It serves clients across various regions, with teams working in a flexible environment to meet diverse client needs.
Certifications
No items found.
Verticals
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Klpta Business Solutions Pvt Ltd
?
Klpta Business Solutions Pvt Ltd specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include both inbound and outbound customer support, technical assistance for various tiers, outbound telesales and retention efforts, social media management, live chat and messaging support, as well as data engineering and ETL services. This diverse range of services enables them to cater effectively to clients' needs while enhancing customer interactions and operational efficiencies.
What additional services does
Klpta Business Solutions Pvt Ltd
provide?
In addition to its primary focus on outsourcing software development, Km Ware also specializes in back-office operations. This service capability enhances its overall portfolio, providing clients with comprehensive support that extends beyond software solutions to include essential operational functions.
When was
Klpta Business Solutions Pvt Ltd
founded?
Klpta Business Solutions Pvt Ltd was established in 2014, marking nearly a decade of experience in the business process outsourcing sector. Since its inception, the company has focused on providing high-quality customer service solutions, which has contributed to its growth and reputation in the industry.
What industry verticals does
Klpta Business Solutions Pvt Ltd
serve?
The company serves a variety of industries, specifically focusing on the sectors of Insurance, Healthcare & Life Sciences, Retail & e-Commerce, and Telecommunications & Media. This diverse industry expertise allows Klpta Business Solutions to tailor its services to meet the unique demands and challenges faced by clients in these fields.
What delivery model does
Klpta Business Solutions Pvt Ltd
offer?
Klpta Business Solutions operates using an offshore delivery model, meaning that their services are provided from locations outside of the client’s country. This approach allows the company to leverage cost efficiencies and access a skilled workforce, while ensuring 24/7 operational capabilities to meet client demands across different time zones.
How many employees and/or seats does
Klpta Business Solutions Pvt Ltd
have?
Klpta Business Solutions employs a modest workforce, with a team size ranging from 11 to 50 employees. This size enables the company to maintain a personalized approach to client services while ensuring agility and responsiveness to evolving business needs.
Can
Klpta Business Solutions Pvt Ltd
be considered a good service provider for startups?
Klpta Business Solutions can be a suitable service provider for startups looking for reliable customer support and engagement solutions. With their diverse service offerings, including inbound and outbound customer support and technical assistance, startups can benefit from tailored services that help establish and grow their customer base. The company's offshore delivery model also allows startups to access high-quality services at competitive rates, which is crucial in the early stages of business development.
Can
Klpta Business Solutions Pvt Ltd
be considered a good service provider for SMBs?
For small and medium businesses, Klpta Business Solutions presents a strong option due to its flexibility and ability to scale services according to client needs. Their experience across various sectors, combined with a focus on enhancing customer interactions, allows them to support SMBs in driving growth and improving operational efficiency. This adaptability makes them a valuable partner for businesses aiming to expand their customer engagement without overextending their resources.
Can
Klpta Business Solutions Pvt Ltd
be considered a good service provider for enterprises?
While Klpta Business Solutions primarily targets smaller to mid-sized businesses, their operational strengths and tailored solutions can also appeal to enterprise clients seeking reliable customer engagement services. Their commitment to operational excellence and 24/7 support capabilities can satisfy the demands of larger organizations. However, enterprises may want to assess their specific requirements and scalability needs to ensure alignment with the company's service offerings.
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