Klant Contact Services
Customer Experience and Contact Center
Klant Contact Services BV is a medium-sized enterprise that provides customer experience and contact center solutions for various sectors, known for its expertise in outsourcing and offshoring consulting.
Size
1K-5K
Public
over-1b
Mission
About
Klant Contact Services BV offers customer experience and contact center solutions along with inbound customer support, outbound telesales, and multilingual support for clients across multiple sectors. The company operates using a nearshore and offshore delivery model and supports organizations in the Netherlands and beyond.
It is recognized for its commitment to quality and operational efficiency, with a stable financial standing that ensures reliability for its partners.
Services
Klant Contact Services BV provides customer experience and contact center solutions, supported by inbound customer support, outbound telesales, multilingual support, and technical support. These services cover various channels such as voice, email, and social media, and are tailored to support client needs for enhanced customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in multiple sectors requiring customer service solutions. It has experience supporting businesses of various sizes with services aligned to their specific requirements and operational goals.
Unique Stregths
Klant Contact Services BV is known for its expertise in outsourcing and offshoring consulting, offering clients a stable and low-risk operational environment. Its approach includes leveraging local market knowledge combined with global best practices, ensuring consistency and quality in service delivery.
Delivery Footprint
Headquartered in Arnhem, Netherlands, the company operates using both nearshore and offshore delivery models. It serves clients across Europe, with teams capable of adapting to client needs through flexible working environments.
Certifications
ISO/IEC 27001:2013
PCI DSS
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Klant Contact Services
?
Klant Contact Services specializes in customer experience and contact center solutions, providing a comprehensive range of services to enhance client engagement. Their offerings include inbound customer support, outbound telesales and retention efforts, multilingual assistance, technical support at both Tier 1 and Tier 2 levels, as well as social media customer care, live chat, and email support. This diverse service portfolio ensures they can cater to the unique needs of various sectors, promoting operational efficiency and customer satisfaction.
What additional services does
Klant Contact Services
provide?
When was
Klant Contact Services
founded?
Klant Contact Services was established in the year 2000, marking over 23 years of experience in the business process outsourcing industry. Since its inception, the company has grown and adapted to the evolving needs of its clients, solidifying its reputation as a reliable provider in the customer service sector.
What industry verticals does
Klant Contact Services
serve?
What delivery model does
Klant Contact Services
offer?
Klant Contact Services employs both nearshore and offshore delivery models to optimize service provision. Nearshore outsourcing refers to delegating services to a nearby country, often resulting in similar time zones and cultural affinities, while offshore outsourcing involves partnering with service providers located in more distant countries. This flexible approach allows Klant Contact Services to meet diverse client requirements and ensure quality service delivery across various geographical locations.
How many employees and/or seats does
Klant Contact Services
have?
Klant Contact Services employs between 1,000 and 5,000 individuals, indicating a sizable workforce dedicated to delivering high-quality customer support and engagement. This range reflects their ability to scale operations and manage a robust team capable of meeting the demands of their diverse clientele.
Can
Klant Contact Services
be considered a good service provider for startups?
Can
Klant Contact Services
be considered a good service provider for SMBs?
Klant Contact Services is well-suited for small and medium businesses looking for scalable support solutions. With a flexible service portfolio tailored to meet specific operational needs, they can effectively assist SMBs in enhancing customer engagement while managing costs. Their experience across various sectors ensures that they understand the unique challenges faced by smaller enterprises, making them a reliable partner for growth.
Can
Klant Contact Services
be considered a good service provider for enterprises?
Klant Contact Services stands out as a strong provider for enterprises and large companies due to its extensive service capabilities and solid certifications, including ISO/IEC 27001:2013 and PCI DSS. Their established delivery models, combined with a significant workforce, enable them to handle complex operational requirements and provide consistent quality service. This makes them a trustworthy partner for large organizations seeking to enhance their customer experience while maintaining operational efficiency.
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