King Teleservices Llc
Customer Experience and Contact Center
King TeleServices is a premier provider of omnichannel contact center services for government and financial sectors, known for its longstanding partnership with the City of New York.
Size
1K-5K
Public
over-1b
Mission
About
King TeleServices offers omnichannel contact center services along with operational performance improvement and consulting for clients in government and financial services. The company operates using an onshore model and supports municipal agencies and enterprises across the United States.
It is recognized for its commitment to excellence, with a dedicated workforce of over 1,000 professionals and a strong focus on innovative contact center technologies.
Services
King TeleServices provides omnichannel contact center services supported by inbound and outbound call handling and operational performance improvement. These services cover voice, text, and digital channels, and are tailored to support complex and time-sensitive customer engagement needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
CX Consulting & Journey Mapping
Industries Served
The company serves clients in government and financial services. It has experience supporting Fortune 500 companies, municipal agencies, and mid-size enterprises with services aligned to industry-specific requirements, including public health notifications and surveys.
Unique Stregths
King TeleServices is known for its longstanding relationship with the City of New York, offering critical 3-1-1 call center services. Its approach includes leveraging advanced technology and a dedicated workforce, which help deliver superior quality service consistently.
Delivery Footprint
Headquartered in New York City, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in on-site environments to ensure effective communication and service delivery.
Certifications
No items found.
Verticals
Government & Public Sector
Banking & Financial Services
Clients
Caterpillar
John Deere
Perkins
Massey
Case IH
Ford
What's the main service provided by
King Teleservices Llc
?
King Teleservices LLC specializes in providing comprehensive customer experience and contact center solutions. Their offerings encompass a range of services including inbound customer support, outbound telesales and retention, as well as customer experience consulting and journey mapping. This diverse service portfolio is designed to meet complex customer engagement needs across various channels such as voice, text, and digital platforms.
What additional services does
King Teleservices Llc
provide?
When was
King Teleservices Llc
founded?
Founded in the year 2000, King Teleservices LLC has been operating for over 23 years. Established in New York City, the company has grown significantly over the years, evolving to meet the demands of the customer experience landscape.
What industry verticals does
King Teleservices Llc
serve?
King Teleservices LLC serves various industries, particularly focusing on the Government & Public Sector and Banking & Financial Services. Their experience spans supporting municipal agencies and Fortune 500 companies, highlighting their capability in addressing industry-specific requirements.
What delivery model does
King Teleservices Llc
offer?
King Teleservices LLC employs an onshore delivery model for its services. This means that their operations are conducted within the United States, ensuring effective communication and service delivery. The onshore approach allows for closer interaction with clients, fostering a better understanding of their needs and enhancing the overall service experience.
How many employees and/or seats does
King Teleservices Llc
have?
King Teleservices LLC boasts a workforce of between 1,000 and 5,000 employees. This substantial team size allows the company to effectively manage large volumes of customer interactions while maintaining a high standard of service quality.
Can
King Teleservices Llc
be considered a good service provider for startups?
Can
King Teleservices Llc
be considered a good service provider for SMBs?
King Teleservices LLC could be a suitable service provider for small and medium businesses, especially those in the government and financial sectors. Their extensive experience with various clients, including municipal agencies and mid-size enterprises, equips them to cater to the unique challenges faced by SMBs. Furthermore, their scalable service offerings can adapt to the changing needs of growing businesses.
Can
King Teleservices Llc
be considered a good service provider for enterprises?
King Teleservices LLC is particularly well-equipped to serve enterprises and large corporations. With a proven track record of supporting Fortune 500 companies, the firm offers a robust suite of services tailored to meet the intricate demands of large-scale operations. Their commitment to leveraging advanced technologies, combined with a dedicated workforce, ensures reliability and high-quality service delivery.
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