Kgisl Business Support Services Bss
Customer Experience and Contact Center
KG Invicta Services is a global leader in business process consulting and management that provides customer experience and contact center solutions for various industries, known for its commitment to enhancing operational efficiency and customer satisfaction.
Size
501-1K
Private
Mission
To deliver incremental business value by maximizing efficiency, technology, talent, and customer centricity.
About
KG Invicta Services offers customer experience and contact center solutions along with HR services, healthcare revenue cycle management, and back-office management for clients in multiple industries. The company operates using an offshore, nearshore, and hybrid model and supports over 150 clients worldwide.
It is recognized for its focus on maximizing efficiency and customer centricity, with a dedicated workforce of more than 2,500 employees providing 24x7 support from various locations.
Services
KG Invicta Services provides customer experience and contact center solutions, supported by HR services, healthcare revenue cycle management, and back-office management. These services include inbound customer support, technical support, outbound telesales, live chat, and email support, tailored to enhance customer interactions and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in a wide range of industries, leveraging its extensive experience to support various business needs. It has a proven track record of delivering BPCM services to over 150 clients globally, adapting to industry-specific requirements.
Unique Stregths
KG Invicta Services is known for its commitment to maximizing efficiency and customer satisfaction, offering clients a blend of technology and talent. Its approach includes 24x7 support and a focus on customer experience, ensuring seamless service delivery across all operations.
Delivery Footprint
Headquartered globally, the company operates using an offshore, nearshore, and hybrid delivery model. It serves clients across various geographies, with teams working in flexible environments to meet diverse client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Kgisl Business Support Services Bss
?
Kgisl Business Support Services Bss specializes in customer experience and contact center solutions, which are further enhanced by a range of sub-services. These include inbound customer support, technical support at both Tier 1 and Tier 2 levels, outbound telesales and retention efforts, as well as live chat, messaging, and email support. This comprehensive suite of services is designed to optimize customer interactions and drive operational efficiency across various business sectors.
What additional services does
Kgisl Business Support Services Bss
provide?
In addition to their primary offerings, Kgn Technologies extends its capabilities with a range of other services. This includes back-office operations, sales and lead-generation services, and marketing operations, which complement their core technological services and provide clients with a comprehensive support system.
When was
Kgisl Business Support Services Bss
founded?
Kgisl Business Support Services Bss was established in 1994, marking nearly 30 years of experience in the business process outsourcing industry. The company has grown significantly since its inception, adapting to the evolving needs of its clients and the market.
What industry verticals does
Kgisl Business Support Services Bss
serve?
What delivery model does
Kgisl Business Support Services Bss
offer?
Kgisl Business Support Services Bss employs a versatile delivery model that includes offshore, nearshore, and hybrid approaches. Offshore delivery signifies that services are provided from a different geographical location, typically in a lower-cost country. Nearshore involves delivering services from neighboring countries, while hybrid models combine elements of both strategies. This flexibility enables the company to effectively meet diverse client needs across various regions.
How many employees and/or seats does
Kgisl Business Support Services Bss
have?
The company boasts a workforce size ranging from 501 to 1,000 employees. This considerable team is well-equipped to handle a variety of client requirements, ensuring that they can maintain high service standards and support their clients effectively.
Can
Kgisl Business Support Services Bss
be considered a good service provider for startups?
Can
Kgisl Business Support Services Bss
be considered a good service provider for SMBs?
Kgisl Business Support Services Bss is well-positioned to serve small and medium businesses (SMBs), thanks to its scalable service offerings and commitment to customer satisfaction. The company's diverse range of services can be tailored to meet the unique challenges faced by SMBs, allowing them to enhance their operational efficiency and customer engagement without needing to invest heavily in infrastructure.
Can
Kgisl Business Support Services Bss
be considered a good service provider for enterprises?
For enterprises and large companies, Kgisl Business Support Services Bss presents a robust solution with its extensive experience and sophisticated service offerings. The company's ability to deliver a mix of offshore, nearshore, and hybrid services ensures reliability and flexibility, making it a trusted partner for organizations requiring comprehensive support and efficient management of customer interactions.
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