Keystone Answering Service
Customer Experience and Contact Center
Keystone Answering Service is a premier telephone answering provider that delivers customer experience and contact center solutions for healthcare, professional, and commercial sectors, known for its 35 years of industry experience and advanced technology.
Size
1-10
Private
Mission
About
Keystone Answering Service offers customer experience and contact center solutions along with lead qualification and customer feedback collection for clients in healthcare, professional, and commercial sectors. The company operates using an onshore model and supports businesses across the United States.
It is recognized for its commitment to quality, having received the ATSI Award of Excellence for eighteen consecutive years, showcasing its dedication to customer satisfaction and operational excellence.
Services
Keystone Answering Service provides customer experience and contact center solutions supported by telephone answering services and message dispatching. These services cover 24/7 live agent support and are tailored to support client needs in various industries.
Capabilities
Inbound Customer Support
Lead Research & List Building
Sales Chat & Live Demonstrations
CRM Data Cleansing & Enrichment
Industries Served
The company serves clients in healthcare, professional firms, and commercial sectors. It has experience supporting businesses that require high-quality communication and compliance, particularly in the medical and professional services fields.
Unique Stregths
Keystone Answering Service is known for its innovative approach, having pioneered the transition to computerized messaging systems. Its commitment to quality is reflected in its long-standing industry accolades, ensuring clients receive reliable and efficient service.
Delivery Footprint
Headquartered in Newtown, Pennsylvania, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in dedicated call centers located in Allentown and Leola.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Keystone Answering Service
?
Keystone Answering Service specializes in providing comprehensive customer experience and contact center solutions. Their main offerings include inbound customer support, lead research and list building, sales chat, and live demonstrations, as well as CRM data cleansing and enrichment. This diverse range of services ensures that they can effectively meet the varied needs of their clients across different sectors.
What additional services does
Keystone Answering Service
provide?
When was
Keystone Answering Service
founded?
Keystone Answering Service was established in 1987, which makes it a well-respected company with over 36 years of experience in the customer service industry. Since its inception, the company has built a strong reputation for quality service and operational excellence.
What industry verticals does
Keystone Answering Service
serve?
Keystone Answering Service primarily serves clients in the Healthcare & Life Sciences and Non-Profit & NGOs sectors. This focus allows them to cater specifically to the unique communication and operational needs of these industries.
What delivery model does
Keystone Answering Service
offer?
Keystone Answering Service operates using an onshore delivery model, meaning that all services are provided within the United States. This approach allows for closer oversight of quality and compliance, which is particularly important in industries like healthcare. By employing local teams, they ensure that clients receive timely and effective support.
How many employees and/or seats does
Keystone Answering Service
have?
Keystone Answering Service has a small team consisting of between 1 to 10 employees. This size allows for a personalized approach to client service, ensuring that each client receives focused attention and tailored solutions.
Can
Keystone Answering Service
be considered a good service provider for startups?
Keystone Answering Service can be a beneficial service provider for startups, particularly those in the healthcare or non-profit sectors. With their extensive experience in customer support and their commitment to quality, startups can rely on them for establishing strong communication channels with their clients from the outset. Their onshore delivery model ensures that startups receive timely and compliant service, which is crucial in the early stages of business development.
Can
Keystone Answering Service
be considered a good service provider for SMBs?
For small and medium businesses, Keystone Answering Service presents a solid option due to their flexible service offerings and personalized attention. Their ability to provide a range of customer support services allows SMBs to focus on growth while ensuring that their communication needs are met efficiently. The company's longstanding reputation for quality also instills confidence, making them a reliable partner as businesses scale.
Can
Keystone Answering Service
be considered a good service provider for enterprises?
While Keystone Answering Service may not cater to the largest enterprises, their commitment to quality and operational excellence makes them a reliable partner for smaller enterprises and organizations that prioritize high-quality customer engagement. Their experience in regulated industries like healthcare means they can deliver sophisticated solutions that meet compliance standards, appealing to medium-sized firms in need of dependable support.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.