KC Contact Centres
Customer Experience and Contact Center
KC Contact Centres is an award-winning outsourced contact centre solutions provider that delivers customer experience and contact center services for a diverse range of industries, known for its advanced operational capabilities and multichannel support.
Size
51-200
Public
Mission
About
KC Contact Centres offers customer experience and contact center services along with inbound customer support, outbound telesales & retention, email support, multilingual support, technical support, and live chat & messaging support for clients in various industry sectors. The company operates using an onshore model and supports clients across the UK.
It is recognized for its award-winning service, with a purpose-built facility that accommodates up to 500 seats and a strong backing from the KCOM Group's extensive experience in communications.
Services
KC Contact Centres provides customer experience and contact center services supported by inbound customer support, outbound telesales & retention, email support, multilingual support, technical support, and live chat & messaging support. These services cover multiple communication channels and are tailored to support diverse client needs across various sectors.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Multilingual Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Industries Served
The company serves clients in a wide variety of industry sectors. It has experience supporting both business and consumer markets with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
KC Contact Centres is known for its award-winning service, offering clients advanced operational capabilities and multichannel support. Its approach includes leveraging over two decades of experience in outsourced contact centre services, ensuring reliability and expertise in every interaction.
Delivery Footprint
Headquartered in Hull, East Yorkshire, the company operates using an onshore delivery model. It serves clients across the UK, with teams working in a dedicated facility designed to enhance customer interaction and service delivery.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
KC Contact Centres
?
KC Contact Centres specializes in delivering customer experience and contact center solutions. Their offerings encompass a range of services including inbound customer support, outbound telesales and retention, email support, multilingual assistance, technical support at both Tier 1 and Tier 2 levels, as well as live chat and messaging support. This comprehensive suite of services is designed to meet the diverse needs of clients across various sectors, ensuring effective communication and high-quality customer interactions.
What additional services does
KC Contact Centres
provide?
When was
KC Contact Centres
founded?
KC Contact Centres was established in 1999, marking over 24 years of experience in the customer service industry as of 2024. Since its inception, the company has been dedicated to providing exceptional contact center services and has grown significantly, establishing a strong reputation within the market.
What industry verticals does
KC Contact Centres
serve?
What delivery model does
KC Contact Centres
offer?
KC Contact Centres operates using an onshore delivery model, meaning that their services are provided from within the same country as their clients, specifically in the UK. This approach enables the company to ensure close communication and alignment with client needs, promoting effective service delivery and customer satisfaction.
How many employees and/or seats does
KC Contact Centres
have?
KC Contact Centres has a workforce of between 51 and 200 employees, allowing them to maintain a balance between personalized service and operational capacity. This size enables the company to be agile and responsive to the needs of their clients while still providing robust support across various service channels.
Can
KC Contact Centres
be considered a good service provider for startups?
KC Contact Centres may not be the optimal choice for startups due to its mid-sized workforce and established service offerings, which might be more suited for businesses with a larger operational scale. However, their experience in providing tailored customer support solutions could benefit startups looking for reliable service as they scale. The comprehensive service suite can help new companies establish strong customer relationships early on, provided they align with the company's capabilities.
Can
KC Contact Centres
be considered a good service provider for SMBs?
For small and medium businesses, KC Contact Centres presents a solid option. Their extensive range of services and experience allows them to support growth and adaptability. The onshore delivery model ensures high-quality interactions, which is crucial for SMBs looking to foster customer loyalty. This company is well-equipped to handle the complexities of customer support, making it a valuable partner for SMBs aiming to enhance their service offerings.
Can
KC Contact Centres
be considered a good service provider for enterprises?
KC Contact Centres is well-positioned to serve enterprise-level clients due to its robust operational capabilities and award-winning service. The company’s experience and infrastructure allow it to manage large volumes of customer interactions effectively. Their dedicated facility and expertise in providing multichannel support make them a reliable partner for enterprises seeking sophisticated customer service solutions that require both scale and flexibility.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.