Kaskade Solutions
Customer Experience and Contact Center
Kaskade Solutions is a dynamic outsourcing firm that provides customer experience and contact center services for various industries, known for its innovative approach and Filipino service excellence.
Size
51-200
Private
Mission
To create opportunities globally by enhancing business outcomes through cost-efficient, scalable, and value-added solutions.
About
Kaskade Solutions offers customer experience and contact center services along with operations support and digital solutions for clients in multiple industries. The company operates using an offshore model and supports clients primarily in the US.
It is recognized for its commitment to client satisfaction and innovative service delivery, with a focus on empowering businesses through tailored outsourcing solutions.
Services
Kaskade Solutions provides customer experience and contact center services, supported by operations and support, digital solutions, and process development. These services include inbound customer support, outbound telesales, social media management, and brand monitoring, tailored to support diverse client needs and enhance customer relationships.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Management
Campaign Management
Brand Monitoring & Reputation Management
Industries Served
The company serves clients across various industries, focusing on those seeking outsourced operations and customer support. It has experience supporting businesses with services aligned to their specific requirements and operational goals.
Unique Stregths
Kaskade Solutions is known for its innovative business solutions and commitment to service excellence, offering clients a dynamic workforce that leverages advanced analytics and modern digital tools. Its approach includes a strong emphasis on accountability and performance, ensuring high-quality service delivery.
Delivery Footprint
Headquartered in Manila, Philippines, the company operates using an offshore delivery model. It serves clients globally, primarily in the US, with teams working in flexible environments to meet client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Kaskade Solutions
?
Kaskade Solutions specializes in providing exceptional customer experience and contact center services. Their offerings include inbound customer support, outbound telesales and retention, social media management, campaign management, and brand monitoring and reputation management. This diverse range of services is tailored to meet the unique needs of clients across various sectors, ensuring enhanced customer relationships and operational efficiency.
What additional services does
Kaskade Solutions
provide?
When was
Kaskade Solutions
founded?
Kaskade Solutions was established in 2015, marking nearly a decade of operation in the BPO industry as of 2024. Since its inception, the company has focused on delivering innovative outsourcing solutions that empower businesses and improve customer interactions.
What industry verticals does
Kaskade Solutions
serve?
What delivery model does
Kaskade Solutions
offer?
Kaskade Solutions employs an offshore delivery model, meaning that their services are provided from locations outside the client's country, specifically from the Philippines. This approach allows the company to offer cost-effective solutions while maintaining high service quality. By leveraging teams in flexible working environments, Kaskade Solutions can effectively cater to the needs of clients, particularly those based in the United States.
How many employees and/or seats does
Kaskade Solutions
have?
Kaskade Solutions has a workforce comprising between 51 and 200 employees. This size enables the company to maintain a robust operational capacity while ensuring personalized service delivery to meet the diverse requirements of their clients.
Can
Kaskade Solutions
be considered a good service provider for startups?
Kaskade Solutions may not be the ideal choice for startups looking for a service provider due to its employee size and established operational structure. While they do offer a variety of customer support services, their scale might be better suited for more established businesses that can fully utilize their capabilities. Startups might find it beneficial to seek providers that specialize in flexible, scalable solutions that cater specifically to the unique challenges faced by new enterprises.
Can
Kaskade Solutions
be considered a good service provider for SMBs?
Kaskade Solutions is well-positioned to support small and medium businesses due to its range of scalable services and commitment to client satisfaction. Their experience in providing tailored customer support solutions can help SMBs enhance their operational efficiency and customer engagement. The offshore delivery model allows them to offer these services at competitive prices, making it an attractive option for growing businesses seeking reliable support.
Can
Kaskade Solutions
be considered a good service provider for enterprises?
Kaskade Solutions is a suitable provider for enterprises and large companies looking for dependable customer experience solutions. Their commitment to service excellence, combined with a diverse range of offerings tailored to meet complex operational needs, makes them a reliable partner for larger organizations. The company's use of advanced analytics and digital tools further enhances their ability to deliver sophisticated services that align with enterprise-level expectations.
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