Karvy Digikonnect
Customer Experience and Contact Center
Karvy Digikonnect Limited is a leading BPO provider that offers customer experience and contact center solutions for diverse industries, known for its advanced technology and skilled workforce.
Size
1K-5K
Public
over-1b
Mission
To help businesses enhance customer engagement and optimize operational efficiency through tailored outsourcing solutions.
About
Karvy Digikonnect Limited offers customer experience and contact center services along with back-office operations and HR support for clients across various sectors. The company operates using an offshore delivery model and supports businesses in India and beyond.
It is recognized for its commitment to quality service delivery, with a focus on enhancing customer engagement and operational efficiency through tailored outsourcing solutions.
Services
Karvy Digikonnect Limited provides customer experience and contact center services supported by back-office operations and HR, recruitment, and payroll services. These services include inbound customer support, outbound telesales, and application support and maintenance, tailored to support client needs in managing customer interactions effectively.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Application Support & Maintenance
Industries Served
The company serves clients across diverse industries, leveraging its expertise to enhance customer engagement and optimize operational efficiency. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring adaptability to various client needs.
Unique Stregths
Karvy Digikonnect is known for its advanced technology and skilled workforce, offering clients a high level of service quality and operational excellence. Its approach includes leveraging cutting-edge tools and a dedicated team to deliver consistent results at scale.
Delivery Footprint
Headquartered in New Delhi, India, the company operates using an offshore delivery model. It serves clients across multiple locations in India, with teams working in a hybrid environment to meet diverse client requirements.
Certifications
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Verticals
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Clients
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What's the main service provided by
Karvy Digikonnect
?
Karvy Digikonnect specializes in customer experience and contact center solutions, focusing on delivering exceptional service to enhance client interactions. Their offerings include inbound customer support, outbound telesales and retention, as well as application support and maintenance, tailored to meet the specific needs of each client.
What additional services does
Karvy Digikonnect
provide?
When was
Karvy Digikonnect
founded?
Established in the year 2000, Karvy Digikonnect has been in operation for over 23 years, growing its expertise in the business process outsourcing sector. Since its inception, the company has evolved to become a key player in providing customer engagement solutions and operational support.
What industry verticals does
Karvy Digikonnect
serve?
What delivery model does
Karvy Digikonnect
offer?
Karvy Digikonnect utilizes an offshore delivery model, which means that their services are provided from locations outside the client’s primary market. This approach allows them to leverage cost efficiencies and access a skilled workforce, ensuring that they can meet diverse client needs while maintaining high service standards.
How many employees and/or seats does
Karvy Digikonnect
have?
Karvy Digikonnect boasts a workforce comprising between 1,000 to 5,000 employees. This significant number indicates a robust operational capacity, enabling the company to handle various projects and client demands efficiently.
Can
Karvy Digikonnect
be considered a good service provider for startups?
Can
Karvy Digikonnect
be considered a good service provider for SMBs?
Karvy Digikonnect is well-suited to support small and medium businesses (SMBs) with its scalable service offerings. Their flexibility in operations and extensive experience in various industries positions them as a reliable partner that can adapt to the evolving needs of SMBs, helping them enhance customer interactions and streamline processes.
Can
Karvy Digikonnect
be considered a good service provider for enterprises?
For enterprises and large corporations, Karvy Digikonnect presents a strong service proposition with its extensive resources and commitment to quality. The company’s significant workforce and advanced technologies enable them to deliver reliable, large-scale solutions that cater to complex operational requirements, making them a trustworthy partner for large organizations.
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