Kantipur Management
Customer Experience and Contact Center
Kantipur Management Private Limited is a leading BPO and HR outsourcing company that provides customer experience and contact center services for banking, government, and telecommunications, known for its ISO certification and commitment to data security.
Size
51-200
Private
Mission
To ensure personalized services tailored to each client's needs.
About
Kantipur Management Private Limited offers customer experience and contact center services along with HR, recruitment, and payroll solutions for clients in banking, government, and telecommunications. The company operates using an offshore model and supports clients globally.
It is recognized for its customer-centric approach, with a focus on quality management and compliance with industry standards.
Services
Kantipur Management Private Limited provides customer experience and contact center services supported by HR, recruitment, and payroll solutions. These services include inbound customer support, outbound telesales, technical support, and recruitment process outsourcing, tailored to support various business functions and enhance customer satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Payroll Processing
Campaign Management
Change Management & Training
Industries Served
The company serves clients in banking, government, and telecommunications. It has experience supporting diverse organizations with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and operational efficiency.
Unique Stregths
Kantipur Management is known for its ISO certification and adherence to quality management standards, offering clients a reliable and secure outsourcing experience. Its approach includes a commitment to transparency and a customer-centric focus, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in Lalitpur, Nepal, the company operates using an offshore delivery model. It serves clients across various regions, with teams working in flexible environments to meet client needs and ensure 24/7 support.
Certifications
CMMI Level 3
Microsoft Gold Partner
Verticals
Banking & Financial Services
Government & Public Sector
Telecommunications & Media
Clients
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What's the main service provided by
Kantipur Management
?
Kantipur Management specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings encompass inbound customer support, outbound telesales, and technical support at Tier 1 and Tier 2 levels. Additionally, they provide services such as recruitment process outsourcing, talent sourcing and screening, payroll processing, campaign management, and training, ensuring comprehensive support for diverse business needs.
What additional services does
Kantipur Management
provide?
In addition to their core customer experience and contact center services, Kantipur Management offers a variety of supplementary services. These include HR recruitment and payroll solutions, back-office operations, as well as sales and lead-generation services. This diverse service portfolio allows them to address a broader range of client needs, enhancing overall operational efficiency.
When was
Kantipur Management
founded?
Kantipur Management was established in 2014, marking nearly a decade of dedicated service in the BPO industry. Since its inception, the company has grown and adapted to meet the evolving needs of its clients, offering tailored solutions that enhance customer experiences across various sectors.
What industry verticals does
Kantipur Management
serve?
Kantipur Management serves a range of industries, including Banking & Financial Services, Government & Public Sector, and Telecommunications & Media. Their expertise in these sectors allows them to deliver specialized services that align with the specific requirements and challenges faced by organizations within these verticals.
What delivery model does
Kantipur Management
offer?
Kantipur Management operates on an offshore delivery model, which means that their services are provided from a location outside the client's country. This method allows the company to leverage cost efficiencies and access a skilled workforce while maintaining flexibility in operations. Their offshore model also supports 24/7 service availability, ensuring that clients receive timely assistance regardless of time zone differences.
How many employees and/or seats does
Kantipur Management
have?
Kantipur Management has a workforce consisting of between 51 to 200 employees. This size enables the company to maintain a balance between personalized service and operational capacity, providing clients with efficient solutions while fostering a collaborative work environment.
Can
Kantipur Management
be considered a good service provider for startups?
Kantipur Management can be a suitable service provider for startups, particularly those in the banking, government, and telecommunications sectors. Their range of customer support and recruitment services can help new businesses establish a strong foundation and streamline operations. However, startups should consider their specific service requirements and budget constraints when engaging with a mid-sized firm like Kantipur Management.
Can
Kantipur Management
be considered a good service provider for SMBs?
Kantipur Management is well-positioned to serve small and medium-sized businesses (SMBs) due to its flexible service offerings and commitment to personalized support. Their ability to tailor solutions and provide scalable services makes them an attractive option for SMBs looking to enhance customer interactions and improve operational efficiency without the overhead associated with larger providers.
Can
Kantipur Management
be considered a good service provider for enterprises?
While Kantipur Management offers a range of services suitable for larger organizations, their mid-sized structure may limit their capacity to handle the extensive demands of large enterprises. However, their CMMI Level 3 certification and experience in supporting multiple industries suggest a strong commitment to quality and compliance, making them a reliable choice for enterprises seeking specialized support within certain parameters.
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