KamelBPO specializes in providing customer experience and contact center solutions, which encompass a variety of services tailored to meet client needs. Their offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, as well as recruitment process outsourcing (RPO). Additionally, they are equipped to assist with talent sourcing and screening, onboarding administration, customer and marketing analytics, campaign management, and content creation and localization. This comprehensive suite of services positions KamelBPO as a versatile partner for businesses seeking to enhance their customer engagement and operational efficiency.

In addition to its core offerings in customer experience and contact center solutions, KamelBPO provides supplementary services that enhance its value proposition. These include HR recruitment and payroll services, finance and accounting support, and marketing operations. This expanded service portfolio enables KamelBPO to meet a wider range of business needs, making it a comprehensive outsourcing partner for its clients.

KamelBPO was established in 2023, marking its entry into the outsourcing industry. With its relatively recent inception, the company is still in its early stages but has quickly built a reputation for offering high-quality outsourcing solutions. As of 2024, KamelBPO has been operational for about one year, focusing on delivering flexible and efficient services to its clients.

KamelBPO serves a diverse range of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Education & EdTech, Real Estate & Property Management, and Technology & SaaS. This broad industry focus allows the company to cater to various sector-specific needs and regulations, ensuring tailored solutions for each client.

KamelBPO operates using an offshore delivery model, which means that its services are provided from a location outside the client’s home country. This model allows for greater flexibility and cost efficiency, as teams can work remotely or from a centralized office based in Angeles City, Philippines. By leveraging both virtual and office-based environments, KamelBPO can accommodate client requirements across different time zones, ensuring timely support and service continuity.

KamelBPO currently employs a workforce ranging from 11 to 50 individuals. This size positions the company as a small to medium-sized enterprise, allowing for a close-knit team environment that can adapt quickly to client needs and industry changes.