Kalash Services Pvt Ltd
Customer Experience and Contact Center
Kalash Services Pvt. Ltd. is a state-of-the-art BPO provider that provides customer experience and contact center solutions for diverse industries, known for its international standard operations and skilled workforce in Nepal.
Size
51-200
Private
Mission
To deliver data-driven solutions and premium quality customer interaction experiences across various communication channels.
About
Kalash Services Pvt. Ltd. offers customer experience and contact center solutions along with back-office operations and human resource outsourcing for clients across various sectors. The company operates using an offshore delivery model and supports international clients.
It is recognized for its commitment to operational efficiency and premium quality customer interactions, with a state-of-the-art facility designed for 24/7 operations and employee comfort.
Services
Kalash Services Pvt. Ltd. provides customer experience and contact center solutions, supported by back-office operations and human resource outsourcing. These services include inbound customer support, outbound telesales, social media management, and data entry, tailored to enhance operational efficiency and meet diverse client needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Industries Served
The company serves clients across various sectors, focusing on delivering comprehensive outsourcing solutions. It has experience supporting businesses that require robust customer engagement and operational support, leveraging its skilled workforce and advanced technology.
Unique Stregths
Kalash Services is known for its international standard facilities and cost-effective solutions, offering clients the advantage of Nepal's skilled talent pool. Its approach includes utilizing best practices and cutting-edge technologies to ensure seamless operations and exceptional customer experiences.
Delivery Footprint
Headquartered in Lalitpur, Nepal, the company operates using an offshore delivery model. It serves clients globally, with teams available for 24/7 operations to meet the demands of international markets.
Certifications
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Verticals
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Clients
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What's the main service provided by
Kalash Services Pvt Ltd
?
Kalash Services Pvt. Ltd. specializes in providing comprehensive customer experience and contact center solutions. Their offerings include a wide range of services such as inbound customer support, outbound telesales and retention, multilingual support, technical support at both Tier 1 and Tier 2 levels, as well as social media customer care. They also offer live chat and messaging support, email support, customer experience consulting, journey mapping, and quality assurance and monitoring, all designed to enhance operational efficiency and meet diverse client needs.
What additional services does
Kalash Services Pvt Ltd
provide?
In addition to their main offerings in HR recruitment and payroll, Kanee Group also provides a range of supplementary services. These include software engineering and product development, marketing operations, as well as project and property management, allowing them to fulfill a wide array of operational needs for their clients.
When was
Kalash Services Pvt Ltd
founded?
What industry verticals does
Kalash Services Pvt Ltd
serve?
What delivery model does
Kalash Services Pvt Ltd
offer?
Kalash Services Pvt. Ltd. operates using an offshore delivery model, which means they provide their services from a location outside of the client’s country. This model allows them to leverage cost advantages while maintaining high-quality service delivery. By utilizing a skilled workforce and advanced technology, they are able to meet the demands of international clients effectively, ensuring continuous operational support across various time zones.
How many employees and/or seats does
Kalash Services Pvt Ltd
have?
Kalash Services Pvt. Ltd. employs between 51 and 200 individuals, indicating a medium-sized workforce that is well-equipped to handle a variety of outsourcing needs. This size allows them to maintain a balance between personalized service and scalability, supporting their clients with a dedicated team of professionals.
Can
Kalash Services Pvt Ltd
be considered a good service provider for startups?
Kalash Services Pvt. Ltd. can be a suitable service provider for startups looking to establish a foothold in their respective markets. With a focus on customer experience and a diverse range of services, they can help startups navigate the complexities of customer engagement. Their offshore delivery model also means that startups can access high-quality services without the overhead costs typically associated with building an in-house team.
Can
Kalash Services Pvt Ltd
be considered a good service provider for SMBs?
For small and medium businesses, Kalash Services Pvt. Ltd. offers a robust portfolio of services that can support growth and operational flexibility. Their ability to provide tailored solutions, such as inbound support and technical assistance, enables SMBs to enhance their customer interactions while managing costs effectively. Additionally, their experience with various industries positions them well to adapt to the unique needs of smaller businesses.
Can
Kalash Services Pvt Ltd
be considered a good service provider for enterprises?
Kalash Services Pvt. Ltd. is a strong candidate for enterprises and large companies seeking reliable outsourcing solutions. Their commitment to operational efficiency, combined with a comprehensive suite of services, positions them well to meet the sophisticated demands of larger organizations. Furthermore, their 24/7 operational capabilities ensure that they can support global enterprises effectively, providing seamless customer interactions across various channels.
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