Jupiter BPO
Customer Experience and Contact Center
Jupiter BPO is a business process outsourcing firm that provides customer experience and contact center solutions for various industries, known for its strategic operational hubs in Macedonia and Australia.
Size
11-50
Public
Mission
To help companies achieve growth and progress by providing highly skilled offshore staff and serving as a reliable outsourcing partner.
About
Jupiter BPO offers customer experience and contact center solutions along with HR, recruitment, and payroll services for clients in energy, financial services, retail, and e-commerce. The company operates using an offshore and nearshore delivery model and supports businesses looking to optimize their operations.
It is recognized for its cost-effective pricing, with full-time employees available for around $1450 per month, ensuring access to skilled talent while reducing operational costs.
Services
Jupiter BPO provides customer experience and contact center solutions, supported by HR, recruitment, and payroll services. These services include inbound customer support, outbound telesales, email support, order management, and billing and invoicing. Each solution is tailored to help clients grow their teams and increase revenue by managing outsourced staff efficiently.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Order Management & Fulfilment
Billing & Invoicing
Recruitment Process Outsourcing (RPO)
Industries Served
The company serves clients in energy and utilities, banking and financial services, retail and e-commerce, technology and SaaS, and manufacturing. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Jupiter BPO is known for its strategic location in Macedonia, offering effective coverage across UK, US, Australia, and EU time zones. Its approach includes dedicated recruitment and managerial teams that actively support candidate selection and employee engagement, ensuring high retention and client satisfaction.
Delivery Footprint
Headquartered in Bitola, North Macedonia, the company operates using an offshore and nearshore delivery model. It serves clients across multiple geographies, with teams working in remote environments tailored to client needs.
Certifications
No items found.
Verticals
Energy & Utilities
Banking & Financial Services
Retail & e-Commerce
Technology & SaaS
Manufacturing & Industrial
Non-Profit & NGOs
Clients
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What's the main service provided by
Jupiter BPO
?
Jupiter BPO specializes in customer experience and contact center solutions. Their offerings include various sub-services such as inbound customer support, outbound telesales and retention, email support, order management and fulfillment, billing and invoicing, as well as recruitment process outsourcing (RPO). This comprehensive suite of services is designed to help businesses enhance their customer engagement while efficiently managing outsourced operations.
What additional services does
Jupiter BPO
provide?
In addition to their primary offerings, Jupiter BPO provides a range of other services including HR recruitment and payroll as well as back-office operations. These additional capabilities enhance their value proposition by allowing clients to streamline their operational processes and focus on core business functions.
When was
Jupiter BPO
founded?
Founded in 2021, Jupiter BPO has quickly established itself in the outsourcing industry. As of 2024, the company has been operating for about three years, showcasing a strong commitment to growth and innovation in providing outsourcing solutions.
What industry verticals does
Jupiter BPO
serve?
Jupiter BPO serves a diverse range of industries including Energy & Utilities, Banking & Financial Services, Retail & e-Commerce, Technology & SaaS, Manufacturing & Industrial, and Non-Profit & NGOs. This broad industry focus allows them to tailor their services to meet the specific needs of various sectors.
What delivery model does
Jupiter BPO
offer?
Jupiter BPO employs both offshore and nearshore delivery models to provide its services. Offshore delivery typically involves providing services from a location that is significantly distant from the client, allowing for cost efficiency and access to a wider talent pool. Nearshore delivery, on the other hand, refers to offering services from a nearby country, which can facilitate better communication and collaboration due to time zone similarities. This strategic approach allows Jupiter BPO to cater to diverse client needs effectively.
How many employees and/or seats does
Jupiter BPO
have?
Jupiter BPO has a workforce ranging from 11 to 50 employees. This size positions the company to be agile and responsive, allowing for personalized service and strong client relationships.
Can
Jupiter BPO
be considered a good service provider for startups?
Jupiter BPO can be a suitable partner for startups looking to establish a solid operational foundation. With its range of customer support services and flexible delivery models, the company can help startups scale efficiently while managing costs. Their expertise in various industries can also provide valuable insights for new businesses seeking to navigate their respective markets effectively.
Can
Jupiter BPO
be considered a good service provider for SMBs?
Small and medium businesses can greatly benefit from the services offered by Jupiter BPO. The company's scalable solutions and diverse service portfolio enable SMBs to enhance their operations without the burden of extensive overhead costs. Jupiter BPO's focus on delivering tailored support helps these businesses optimize their customer engagement and operational efficiency.
Can
Jupiter BPO
be considered a good service provider for enterprises?
While Jupiter BPO's services are well-suited for small and medium businesses, larger enterprises may find their offerings less tailored to complex, large-scale operations. However, the company's experience across various industries and its commitment to providing skilled offshore staff can still provide value to enterprises looking for cost-effective solutions in specific areas of their operations.
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