Josoft Technologies Pvt. Ltd.
Customer Experience and Contact Center
Josoft Technologies Pvt. Ltd. is a global BPO and IT company that provides customer experience and contact center solutions for various industries, known for its client-centric approach and innovative service delivery.
Size
51-200
Private
under-1m
Mission
About
Josoft Technologies Pvt. Ltd. offers customer experience and contact center solutions along with back-office operations and IT consulting for clients in online retail, healthcare, finance, and technology. The company operates using an offshore delivery model and supports clients across the US and European markets.
It is recognized for its high-quality standards and state-of-the-art applications, with a focus on enhancing productivity and customer satisfaction while reducing operational costs.
Services
Josoft Technologies Pvt. Ltd. provides customer experience and contact center solutions supported by back-office operations and IT consulting. These services include inbound customer support, outbound telesales, live chat support, and data entry, tailored to meet diverse client needs and enhance operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Social Media Customer Care
Data Entry & Data Processing
Recruitment Process Outsourcing (RPO)
Legal Process Outsourcing (LPO)
Market & Competitive Intelligence
Content Moderation
Claims Processing
Document Indexing & Digitisation
Billing & Invoicing
ERP Consolidation & Support
Payroll Processing
Financial Planning & Analysis (FP&A)
Tax Compliance & Filing
Data Collection & Survey Programming
Business & Financial Research
SEO & Website Optimisation
Content Creation & Localisation
Campaign Management
Web Development
Application Support & Maintenance
Industries Served
The company serves clients in online retail, healthcare, finance, technology, and insurance. It has experience supporting small businesses to Fortune 60 companies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Josoft Technologies is known for its client-centric approach, offering clients innovative business solutions and a dedicated workforce. Its operational practices emphasize close collaboration with clients to ensure optimal results and adherence to budget constraints.
Delivery Footprint
Headquartered in Lucknow, India, the company operates using an offshore delivery model. It serves clients across global markets, with teams working in a remote environment to meet the diverse needs of its clientele.
Certifications
No items found.
Verticals
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Banking & Financial Services
Education & EdTech
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Josoft Technologies Pvt. Ltd.
?
Josoft Technologies Pvt. Ltd. specializes in providing comprehensive customer experience and contact center solutions. Their offerings encompass a range of services including inbound customer support, outbound telesales, live chat and messaging support, as well as data entry and processing. They also extend their expertise to recruitment process outsourcing (RPO), legal process outsourcing (LPO), and various forms of business support such as market research, content moderation, and claims processing, ensuring that they meet the diverse needs of their clientele effectively.
What additional services does
Josoft Technologies Pvt. Ltd.
provide?
In addition to their primary services, Josoft Technologies Pvt. Ltd. offers a wide array of supplementary services. These include back-office operations, finance and accounting, HR recruitment and payroll, and knowledge and research services. This extensive service portfolio enables them to provide holistic support to their clients, enhancing operational efficiency across various functions.
When was
Josoft Technologies Pvt. Ltd.
founded?
Established in 2008, Josoft Technologies Pvt. Ltd. has been in operation for approximately 16 years. Since its inception, the company has dedicated itself to delivering high-quality customer experience solutions and back-office operations, growing its footprint in various sectors including online retail, healthcare, and finance.
What industry verticals does
Josoft Technologies Pvt. Ltd.
serve?
Josoft Technologies Pvt. Ltd. serves a diverse range of industries including Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, Travel, Hospitality & Leisure, Banking & Financial Services, and Education & EdTech. Their expertise in these verticals allows them to tailor their services to meet the specific needs and challenges of each sector.
What delivery model does
Josoft Technologies Pvt. Ltd.
offer?
Josoft Technologies Pvt. Ltd. employs both onshore and offshore delivery models to cater to their clients. An onshore model typically involves services being provided from the same country as the client, ensuring closer communication and alignment. In contrast, an offshore model allows for cost-effective solutions by leveraging teams located in different countries, thus providing flexibility and access to a broader talent pool, which is a core aspect of their operational strategy.
How many employees and/or seats does
Josoft Technologies Pvt. Ltd.
have?
With a workforce size ranging between 51 to 200 employees, Josoft Technologies Pvt. Ltd. maintains a dedicated team that is well-equipped to handle various client requirements. This size allows the company to be agile and responsive while ensuring that they can deliver personalized service to their clients.
Can
Josoft Technologies Pvt. Ltd.
be considered a good service provider for startups?
Can
Josoft Technologies Pvt. Ltd.
be considered a good service provider for SMBs?
Can
Josoft Technologies Pvt. Ltd.
be considered a good service provider for enterprises?
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