JobHome
Customer Experience and Contact Center
JHome is a Brazilian BPO provider that provides customer experience and contact center services for technology, gaming, healthcare, and tourism sectors, known for its bilingual workforce and onshore-nearshore delivery model.
Size
51-200
Private
Mission
About
JHome offers customer experience and contact center services along with back-office operations for clients in technology, gaming, healthcare, and tourism. The company operates using an onshore and nearshore model and supports clients across the Americas.
It is recognized for its multilingual support capabilities, with a focus on delivering high-quality customer service through a flexible and efficient operational framework.
Services
JHome provides customer experience and contact center services supported by back-office operations and specific offerings such as inbound customer support, multilingual support, and technical support (Tier 1/2). These services cover various communication channels including phone, chat, email, and social media, and are tailored to support client needs for efficient customer engagement and operational excellence.
Capabilities
Inbound Customer Support
Multilingual Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients in technology, gaming, healthcare, and tourism. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, enhancing customer interactions and operational workflows.
Unique Stregths
JHome is known for its bilingual workforce and strong operational capabilities, offering clients a competitive edge in customer support. Its approach includes 24/7 service coverage and flexible staffing options, which help deliver consistency and responsiveness at scale.
Delivery Footprint
Headquartered in São Paulo, Brazil, the company operates using an onshore and nearshore delivery model. It serves clients across North and South America, with teams working in remote environments tailored to meet diverse client needs.
Certifications
ANTEL
Brazilian Program of Self-Regulation of the Relationship Sector (PROBARE)
Verticals
Technology & SaaS
Gaming & Entertainment
Healthcare & Life Sciences
Travel Hospitality & Leisure
Clients
AGU
ANTAQ
Hepta
Itau Unibanco
What's the main service provided by
JobHome
?
JobHome specializes in delivering customer experience and contact center services, complemented by their back-office operations. Their offerings include inbound customer support, multilingual assistance, and technical support at both Tier 1 and Tier 2 levels. This diverse range of services is designed to ensure effective customer engagement across various channels such as phone, chat, email, and social media.
What additional services does
JobHome
provide?
In addition to their primary customer experience and contact center services, JobHome offers a variety of back-office operations. These additional capabilities enhance their overall service portfolio, ensuring comprehensive support for clients' operational needs.
When was
JobHome
founded?
JobHome was established in 2017, which means as of 2024, the company has been operating for about seven years. Since its inception, JobHome has focused on enhancing customer interactions through innovative support services.
What industry verticals does
JobHome
serve?
JobHome serves a variety of industries including Technology & SaaS, Gaming & Entertainment, Healthcare & Life Sciences, and Travel, Hospitality & Leisure. This broad focus enables them to tailor their services to meet the specific demands of each sector.
What delivery model does
JobHome
offer?
JobHome employs an onshore and nearshore delivery model, which means they provide services from locations within the same country (onshore) and from nearby countries (nearshore). This approach allows them to maintain close communication with clients while also leveraging cost efficiencies and regional expertise.
How many employees and/or seats does
JobHome
have?
JobHome currently has a workforce ranging from 51 to 200 employees. This size allows them to maintain a personalized approach to client services while being agile enough to adapt to changing business needs.
Can
JobHome
be considered a good service provider for startups?
JobHome can be a valuable service provider for startups, especially those in the technology or gaming sectors. With their flexible service offerings and multilingual support, they can effectively cater to the unique needs of emerging businesses looking to establish a solid customer service foundation.
Can
JobHome
be considered a good service provider for SMBs?
JobHome stands out as a suitable service provider for small and medium businesses. Their ability to offer scalable services, combined with their expertise in various industries, positions them well to support the growth of SMBs, ensuring they can adapt their operations as needed.
Can
JobHome
be considered a good service provider for enterprises?
For enterprises and large companies, JobHome presents a reliable option due to their robust service offerings and operational capabilities. Their certifications, such as ANTEL and the Brazilian Program of Self-Regulation of the Relationship Sector (PROBARE), further enhance their credibility, making them a trustworthy partner for larger organizations seeking sophisticated customer support solutions.
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