JMB Global
Customer Experience and Contact Center
JMB Global Services is a seasoned BPO provider that offers customer experience and contact center solutions for banking, financial services, healthcare, and technology, known for its commitment to preserving client culture and advanced use of AI-driven automation.
Size
1-10
Private
Mission
To achieve through exploration.
About
JMB Global Services offers customer experience and contact center solutions along with back-office operations and AI and data services for clients in banking, financial services, healthcare, and technology. The company operates using an onshore, nearshore, offshore, and work-from-home model and supports clients primarily in the U.S. and India.
It is recognized for over 23 years of industry experience, with a strong focus on compliance and operational efficiency that enhances client satisfaction and competitive positioning.
Services
JMB Global Services provides customer experience and contact center solutions, supported by back-office operations and AI-driven services. These services include inbound customer support, outbound telesales, technical support, claims processing, and appointment scheduling. Each solution is tailored to enhance operational efficiency and ensure compliance with industry standards.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Email Support
CX Consulting & Journey Mapping
Claims Processing
Document Indexing & Digitisation
Data Entry & Data Processing
Automation & RPA Enablement
Appointment Setting
Quality Assurance & Monitoring
Industries Served
The company serves clients in banking and financial services, healthcare, and technology. It has extensive experience supporting organizations that require specialized contact center capabilities and compliance with regulatory standards.
Unique Stregths
JMB Global Services is known for its commitment to preserving client culture while delivering operational efficiency. Its approach includes hands-on oversight, technology integration, and real-time performance management, which help deliver consistent quality and optimization at scale.
Delivery Footprint
Headquartered in Anaheim, California, the company operates using a multi-modal delivery model that includes onshore, nearshore, offshore, and work-from-home options. It serves clients across the U.S. and India, with teams working in flexible environments tailored to client needs.
Certifications
ISO 27001:2013
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Technology & SaaS
Clients
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What's the main service provided by
JMB Global
?
JMB Global specializes in providing customer experience and contact center solutions, which are complemented by a range of back-office operations and AI-driven services. Their offerings encompass inbound customer support, outbound telesales and retention, technical support (both Tier 1 and Tier 2), email support, CX consulting, claims processing, document indexing and digitization, data entry and processing, automation and RPA enablement, appointment setting, and quality assurance and monitoring. Each service is crafted to enhance operational efficiency while ensuring compliance with industry standards.
What additional services does
JMB Global
provide?
In addition to its primary offerings, JMB Global extends its capabilities through additional services such as back-office operations and AI and data services. These supplementary services enhance the overall value proposition, allowing clients to streamline operations further and leverage advanced technologies for better decision-making and efficiency.
When was
JMB Global
founded?
JMB Global was established in 2013, marking over a decade of experience in the industry as of 2024. Since its inception, the company has dedicated itself to exploring innovative solutions in customer experience and operational efficiency.
What industry verticals does
JMB Global
serve?
JMB Global serves clients across several key industries including Banking & Financial Services, Healthcare & Life Sciences, and Technology & SaaS. This diverse vertical focus enables the company to cater to the unique needs and regulatory requirements of each sector.
What delivery model does
JMB Global
offer?
JMB Global employs a versatile delivery model that includes onshore, nearshore, offshore, and work-from-home solutions. Onshore refers to services provided within the same country as the client, while nearshore indicates operations in nearby countries. Offshore denotes services delivered from distant locations, often to leverage cost advantages. This multi-modal approach allows JMB Global to adapt to various client requirements and preferences effectively.
How many employees and/or seats does
JMB Global
have?
JMB Global operates with a small team of between 1 to 10 employees. This compact workforce allows for personalized service and a close-knit working environment, ensuring that client needs are met with a high level of attention and responsiveness.
Can
JMB Global
be considered a good service provider for startups?
Can
JMB Global
be considered a good service provider for SMBs?
Can
JMB Global
be considered a good service provider for enterprises?
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