JindalX specializes in providing comprehensive customer experience and contact center solutions. Their main offerings encompass a wide array of services designed to enhance client engagement and operational effectiveness, which include inbound customer support, outbound telesales, live chat and messaging assistance, email support, and journey mapping through CX consulting. Additionally, they focus on quality assurance, data entry, claims processing, and various forms of maintenance and analytics, ensuring a holistic approach to customer interaction.

In addition to their core customer experience and contact center services, JindalX offers a variety of other capabilities that enhance their service portfolio. These include back-office operations, analytics and data services, and IT infrastructure management. This diversity allows them to support clients in various operational areas, ensuring comprehensive service that meets the evolving demands of businesses.

Established in 2020, JindalX has quickly made a significant impact in the business process outsourcing sector. As of 2024, the company has been in operation for approximately four years, leveraging innovative technology and solid client relationships to carve out a niche in the competitive landscape of outsourcing services.

JindalX serves a diverse range of industries, including Healthcare & Life Sciences, Retail & e-Commerce, Manufacturing & Industrial, Telecommunications & Media, and Banking & Financial Services. This broad spectrum of verticals highlights the company's ability to cater to specific industry needs and deliver tailored solutions to its clients.

JindalX operates under an offshore delivery model, which means that their services are provided from a location outside the client's country, typically in regions with cost advantages. This approach allows them to leverage skilled labor and technology resources while maintaining effectiveness and efficiency in service delivery. By utilizing offshore resources, JindalX can offer competitive pricing and flexibility to its global client base.

JindalX employs between 1,000 and 5,000 individuals, reflecting a substantial workforce that supports their extensive service offerings. This range indicates a well-established company capable of handling a diverse array of client needs while ensuring quality service delivery across multiple sectors.

JindalX is well-suited to serve enterprise-level clients and large companies, thanks to its robust service portfolio, industry certifications, and recognition as a top IT innovator. With a strong emphasis on quality and data-driven management, the company is capable of meeting the complex needs of large organizations. Their offshore delivery model and extensive experience with Fortune 500 companies further underscore their reliability and ability to provide sophisticated solutions at scale.