Jindalx specializes in delivering customer experience and contact center solutions, complemented by robust back-office operations and analytical services. Their offerings include inbound customer support, outbound telesales and retention, live chat and messaging support, email assistance, CX consulting and journey mapping, data engineering and ETL, as well as custom application development. Each service is meticulously designed to improve customer engagement and optimize business processes.

In addition to its primary offerings, Jjmr Healthcare Technologies Pvt Ltd extends its service portfolio to include customer experience and contact center solutions. This diversification allows the company to provide comprehensive support to healthcare clients, enhancing their operational capabilities and improving overall customer satisfaction.

Founded in 1998, Jindalx has been operating for over 25 years. Established with a vision to enhance customer experiences, the company has consistently evolved to meet the dynamic needs of its clients across various industries.

Jindalx serves a diverse range of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, Gaming & Entertainment, Education & EdTech, as well as Manufacturing & Industrial. This broad industry focus allows them to tailor their services to meet specific sector requirements effectively.

Jindalx employs a hybrid delivery model, which combines onshore, offshore, and multi-shore approaches to cater to client needs. Onshore services are delivered within the client’s country, ensuring closer collaboration, while offshore solutions leverage cost-effective operations in other countries. The hybrid model allows for flexibility, enabling Jindalx to deploy resources optimally based on project requirements and client preferences.

Jindalx has a workforce ranging between 1,000 to 5,000 employees. This substantial team size enables the company to manage large-scale projects and maintain a high level of service delivery across its diverse offerings.

Jindalx can be a suitable service provider for small and medium businesses (SMBs) that seek to enhance their customer engagement and operational efficiency. With a versatile service portfolio and a hybrid delivery model, Jindalx offers flexibility and scalability, which are essential for SMBs looking to grow. Their experience in various industries also helps ensure that SMBs receive tailored solutions that align with their unique challenges.

Jindalx is an excellent choice for enterprises and large companies seeking reliable and sophisticated service offerings. With a robust workforce and extensive experience supporting Fortune 500 companies, they are well-equipped to handle complex customer experience needs. Their commitment to innovation, combined with industry-specific compliance and operational excellence, positions them as a trusted partner for large organizations aiming to improve customer outcomes.