Jenzovox
Customer Experience and Contact Center
Landau Group is a specialized credit and collections firm that provides customer experience and contact center services for various industries, known for its commitment to client reputation and effective debt recovery strategies.
Size
11-50
Private
Mission
To deliver customized credit and collections solutions that balance revenue growth with reputational integrity.
About
Landau Group offers customer experience and contact center services along with comprehensive credit and collections solutions for clients in the medical, retail, finance, and education sectors. The company operates using an onshore model and supports both local and global clients.
It is recognized for its extensive experience and high-volume debt recovery capabilities, with a dedicated team of over 230 professionals committed to excellence and ongoing training.
Services
Landau Group provides customer experience and contact center services supported by accounts receivable collections, legal services, and debtor tracking. These services cover high-volume debt recovery and client communication, tailored to support businesses in managing their credit cycles effectively.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Quality Assurance & Monitoring
Data Entry & Data Processing
Order Management & Fulfilment
Industries Served
The company serves clients in the medical, retail, finance, banking, lifestyle, and education sectors. It has experience supporting both public listed and private companies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Landau Group is known for its reputation management and commitment to client integrity, offering clients reliable and effective collections strategies. Its approach includes advanced data analysis and a strong focus on customer experience, ensuring both revenue growth and reputational integrity.
Delivery Footprint
Headquartered in Johannesburg, South Africa, the company operates using an onshore delivery model. It serves clients across various industries, with teams working on-site to ensure effective communication and service delivery.
Certifications
No items found.
Verticals
Retail & e-Commerce
Banking & Financial Services
Insurance
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Jenzovox
?
Jenzovox specializes in providing exceptional customer experience and contact center services. Their offerings include inbound customer support, outbound telesales and retention, quality assurance and monitoring, as well as data entry and data processing. Additionally, they manage order management and fulfilment, ensuring a comprehensive approach to client needs.
What additional services does
Jenzovox
provide?
In addition to their core offerings in back-office operations, Jhs Consulting USA extends its capabilities into analytics and data services, as well as software engineering and product development. This expanded portfolio allows them to address a wider range of client needs and deliver integrated solutions.
When was
Jenzovox
founded?
Founded in 2002, Jenzovox has been operating for over 21 years. Since its establishment, the company has developed a reputation for delivering tailored services in customer experience and collections, adapting to the evolving needs of its clients.
What industry verticals does
Jenzovox
serve?
Jenzovox serves a diverse array of industries, focusing on sectors such as Retail & e-Commerce, Banking & Financial Services, Insurance, and Telecommunications & Media. This broad industry engagement allows them to tailor their services to meet specific client requirements.
What delivery model does
Jenzovox
offer?
Jenzovox operates using an onshore delivery model, meaning their services are provided from within the same country as their clients. This approach facilitates effective communication and collaboration, ensuring that clients receive prompt and high-quality support tailored to their needs.
How many employees and/or seats does
Jenzovox
have?
Jenzovox has a workforce consisting of between 11 to 50 employees. This relatively small team size enables the company to maintain a close-knit and agile environment, allowing for personalized service and quick adaptation to client demands.
Can
Jenzovox
be considered a good service provider for startups?
Can
Jenzovox
be considered a good service provider for SMBs?
Can
Jenzovox
be considered a good service provider for enterprises?
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