JAM
Customer Experience and Contact Center
JAM is a telephone answering service that provides customer experience and contact center solutions for diverse businesses, known for its bespoke call handling software and UK-based operations.
Size
1-10
Private
1m-10m
Mission
About
JAM offers customer experience and contact center solutions along with inbound customer support and outbound telesales for clients in various industries. The company operates using an onshore model and supports businesses across the UK.
It is recognized for its tailored call handling services, with a client portal that enhances real-time communication and message management.
Services
JAM provides customer experience and contact center solutions supported by inbound customer support and outbound telesales. These services cover telephone answering, message taking, and complex call handling, tailored to support diverse business needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Quality Assurance & Monitoring
CX Consulting & Journey Mapping
Industries Served
The company serves clients in various industries, accommodating a wide range of businesses with complex call handling requirements. It has experience supporting clients with diverse operational needs, ensuring flexibility in service delivery.
Unique Stregths
JAM is known for its bespoke call handling software and UK-based operations, offering clients a high level of service consistency. Its approach includes advanced call management tools and a client portal, which facilitate real-time updates and personalized caller recognition.
Delivery Footprint
Headquartered in Wolverhampton, England, the company operates using an onshore delivery model. It serves clients across the UK, with teams dedicated to providing high-quality customer support and call management services.
Certifications
No items found.
Verticals
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Clients
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What's the main service provided by
JAM
?
JAM specializes in delivering customer experience and contact center solutions, with a strong focus on inbound customer support and outbound telesales. Their offerings include telephone answering, message taking, and intricate call handling services, all tailored to meet a wide array of business requirements across various sectors.
What additional services does
JAM
provide?
When was
JAM
founded?
Founded in 1977, JAM has built a legacy of over 46 years in the customer experience and contact center industry. Since its inception, the company has continually adapted to meet the evolving needs of its clients, establishing itself as a trusted partner for effective customer engagement.
What industry verticals does
JAM
serve?
What delivery model does
JAM
offer?
JAM operates using an onshore delivery model, meaning all services are provided within the UK. This approach allows for greater control over service quality and ensures that clients receive consistent support from local teams. By employing an onshore model, JAM can facilitate immediate communication and maintain a high level of service responsiveness.
How many employees and/or seats does
JAM
have?
JAM has a small workforce, with between 1 to 10 employees. This compact team structure allows for a personalized approach to client service, ensuring that each client receives dedicated attention and tailored solutions that meet their specific needs.
Can
JAM
be considered a good service provider for startups?
For startups, JAM could be a valuable service provider, especially given its specialized focus on customer experience and tailored call handling solutions. The company's onshore delivery model ensures that startups receive high-quality support, which is crucial during the initial stages of growth when establishing customer relationships is vital.
Can
JAM
be considered a good service provider for SMBs?
JAM is well-suited for small and medium businesses seeking reliable customer support solutions. With its flexible service offerings and bespoke approach, JAM can easily adapt to the unique demands of SMBs, providing scalable support that fosters growth and enhances customer engagement. Their experience in various industries further strengthens their capability to cater to diverse business needs.
Can
JAM
be considered a good service provider for enterprises?
While JAM primarily focuses on smaller-scale operations, its bespoke call handling services and high-quality support could appeal to specific enterprise needs, particularly in sectors requiring personalized customer interactions. However, larger companies may find they need a more extensive infrastructure and broader service range to meet their complex demands.
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