Ivemsa Management Services
Customer Experience and Contact Center
MSA Safety Incorporated is a global leader in safety solutions that provides innovative safety products for industries such as oil and gas, construction, and mining, known for its commitment to protecting workers and communities worldwide.
Size
51-200
Private
10m-50m
Mission
To ensure that individuals work in safety and live in health within their families and communities worldwide.
About
MSA Safety Incorporated offers the development, manufacture, and supply of safety products along with equipment repair and maintenance services for clients in oil and gas, construction, fire service, and mining. The company operates using a global delivery model and supports a diverse range of industries.
It is recognized for its extensive product line and innovative safety technologies, with a legacy of over a century dedicated to workplace safety.
Services
MSA Safety Incorporated provides the development, manufacture, and supply of safety products, supported by equipment repair and maintenance services. These services cover a wide range of safety solutions, including self-contained breathing apparatus, gas detection systems, and fall protection devices, tailored to meet the safety needs of various industries.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Social Media Customer Care
Email Support
Live Chat & Messaging Support
Customer & Marketing Analytics
Industries Served
The company serves clients in oil and gas, construction, fire service, utilities, and mining. It has extensive experience supporting organizations with services aligned to industry-specific safety requirements and technology platforms.
Unique Stregths
MSA Safety Incorporated is known for its innovative safety solutions and commitment to protecting workers, offering clients high-quality products and services. Its approach includes a focus on continuous improvement and safety innovation, which helps deliver reliable protection at scale.
Delivery Footprint
Headquartered in the United States, the company operates using a global delivery model. It serves clients across North America, Europe, Asia, and beyond, with teams working in various environments depending on client needs.
Certifications
ISO 27001:2005
ISO 9001:2008
Verticals
Telecommunications & Media
Healthcare & Life Sciences
Banking & Financial Services
Retail & e-Commerce
Technology & SaaS
Clients
Saudi Aramco
What's the main service provided by
Ivemsa Management Services
?
Ivemsa Management Services specializes in providing exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they excel in outbound telesales and retention strategies, ensuring effective customer engagement. Their services are further enhanced by social media customer care, email support, and live chat and messaging assistance. The company also leverages customer and marketing analytics to optimize client interactions and improve service delivery.
What additional services does
Ivemsa Management Services
provide?
In addition to its primary offerings, Ivirtual Employee provides a variety of supplementary services, including customer experience and contact center solutions, as well as marketing operations. This expanded service portfolio allows the company to cater to a wide array of client requirements, enhancing their overall operational efficiency and customer engagement strategies.
When was
Ivemsa Management Services
founded?
Ivemsa Management Services was established in 1982, marking over 42 years of dedicated service in the business process outsourcing sector. Since its inception, the company has evolved and adapted to meet the changing needs of its clients, continuously focusing on enhancing customer experience across various industries.
What industry verticals does
Ivemsa Management Services
serve?
Ivemsa Management Services caters to a diverse range of industries, including Telecommunications & Media, Healthcare & Life Sciences, Banking & Financial Services, Retail & e-Commerce, and Technology & SaaS. This broad industry focus allows them to tailor their services effectively to meet the unique requirements of each sector.
What delivery model does
Ivemsa Management Services
offer?
Ivemsa Management Services employs both nearshore and offshore delivery models to provide flexible outsourcing solutions. Nearshore outsourcing involves services provided from a nearby country, which can facilitate better communication and cultural alignment. Offshore outsourcing, on the other hand, refers to services delivered from a distant location, often resulting in cost efficiencies. This dual approach enables Ivemsa to cater to a variety of client needs while maintaining high service quality.
How many employees and/or seats does
Ivemsa Management Services
have?
Ivemsa Management Services has a workforce ranging between 51 to 200 employees. This size allows them to maintain a balance between personalized service and the capability to manage significant client demands effectively.
Can
Ivemsa Management Services
be considered a good service provider for startups?
Ivemsa Management Services can be a valuable partner for startups, particularly those within the sectors they serve, such as technology and e-commerce. With a focus on customer experience and a suite of services designed to enhance client engagement, they can help startups establish a strong foundation for customer interactions. Their flexible delivery models also allow startups to scale their operations without the burden of significant upfront costs.
Can
Ivemsa Management Services
be considered a good service provider for SMBs?
Ivemsa Management Services is well-positioned to support small and medium businesses (SMBs) looking for reliable customer service solutions. Their comprehensive service offerings and adaptable delivery methods make it easier for SMBs to enhance customer engagement without overwhelming their resources. Additionally, their experience across various industries equips them to understand and cater to the unique challenges faced by SMBs as they grow.
Can
Ivemsa Management Services
be considered a good service provider for enterprises?
Ivemsa Management Services is suitable for enterprises and large companies seeking a dependable outsourcing partner. Their certifications, including ISO 27001:2005 and ISO 9001:2008, indicate a commitment to quality and security, essential for large-scale operations. The company’s extensive service portfolio and adaptability in delivery models make them capable of meeting the complex needs of large organizations, ensuring reliability and sophisticated service offerings.
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