Itworldbpo
Customer Experience and Contact Center
ITWorld BPO is an offshore outsourcing firm that provides customer experience and contact center solutions for telecommunications, healthcare, banking, retail, and travel sectors, known for its client-centric approach and customized service strategies.
Size
1-10
Private
Mission
About
ITWorld BPO offers customer experience and contact center solutions along with back-office operations and sales lead-generation services for clients in telecommunications, healthcare, banking, retail, and travel sectors. The company operates using an offshore model and supports clients globally.
It is recognized for its commitment to service excellence, with a dedicated team of professionals trained to handle diverse client requirements efficiently and with high precision.
Services
ITWorld BPO provides customer experience and contact center solutions, supported by back-office operations and sales lead-generation services. These services include inbound customer support, outbound telesales and retention, technical support, order management and fulfillment, appointment setting, and data entry and processing. Each solution is tailored to enhance customer engagement and operational effectiveness.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Order Management & Fulfilment
Appointment Setting
Data Entry & Data Processing
Industries Served
The company serves clients in telecommunications, healthcare, banking and financial services, retail and e-commerce, as well as travel, hospitality, and leisure. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
ITWorld BPO is known for its client-centric approach, offering clients customized outsourcing strategies that optimize operational efficiency. Its approach includes a deep understanding of each client’s unique challenges and business goals, fostering long-term partnerships built on trust and mutual success.
Delivery Footprint
Headquartered in Lahore, Pakistan, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working remotely to ensure flexibility and responsiveness to client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Healthcare & Life Sciences
Banking & Financial Services
Retail & e-Commerce
Travel Hospitality & Leisure
Clients
Shimizu S-Pulse
Consadole Sapporo
Liverpool Football Club
What's the main service provided by
Itworldbpo
?
Itworldbpo specializes in providing comprehensive customer experience and contact center solutions. Their offerings include inbound customer support, outbound telesales and retention, technical support across Tier 1 and Tier 2, order management and fulfillment, appointment setting, as well as data entry and processing services. Each of these services is designed to enhance customer engagement and improve operational efficiency for their clients.
What additional services does
Itworldbpo
provide?
When was
Itworldbpo
founded?
Itworldbpo was established in 2004, which means the company has been in operation for approximately 20 years. Since its inception, Itworldbpo has focused on delivering exceptional outsourcing solutions tailored to meet the diverse needs of its clients.
What industry verticals does
Itworldbpo
serve?
Itworldbpo serves a variety of industries, including Telecommunications & Media, Healthcare & Life Sciences, Banking & Financial Services, Retail & e-Commerce, and Travel, Hospitality & Leisure. This diverse industry focus allows the company to cater to specific requirements and leverage technology platforms suitable for each sector.
What delivery model does
Itworldbpo
offer?
Itworldbpo utilizes an offshore delivery model, which means that their services are provided from locations outside of the client’s country. This approach enables them to offer flexible and cost-effective solutions while maintaining high-quality standards. By operating offshore, Itworldbpo can efficiently respond to client needs across global markets.
How many employees and/or seats does
Itworldbpo
have?
Itworldbpo operates with a small team of between 1 to 10 employees. This compact workforce allows for a personalized approach to client relationships, ensuring dedicated attention to each project and fostering strong partnerships.
Can
Itworldbpo
be considered a good service provider for startups?
While Itworldbpo's small team size may limit their capacity to handle large-scale projects, their specialized services in customer experience and support can be beneficial for startups looking for personalized attention. Their ability to provide tailored solutions means that startups can receive the focused support they need to establish and grow their customer engagement strategies.
Can
Itworldbpo
be considered a good service provider for SMBs?
Itworldbpo is well-suited for small and medium businesses due to its flexible service offerings and client-centric approach. Their experience across various industries allows them to customize solutions that support the growth and operational efficiency of SMBs, making them a reliable partner for businesses looking to enhance their customer interactions.
Can
Itworldbpo
be considered a good service provider for enterprises?
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