Iterum Connections specializes in customer experience management, offering a range of services designed to enhance client interactions. Their primary focus is on customer experience and contact center solutions, which encompass inbound customer support, outbound telesales, multilingual support, technical support across tiers 1 and 2, social media customer care, live chat, email support, and comprehensive CX consulting. Additionally, they provide services in order management, billing, risk and fraud analytics, and automation, ensuring a tailored approach to meet the diverse needs of their clients.

Beyond its primary back-office operations, Ithac also offers additional services in HR recruitment and payroll management. These supplementary offerings enhance their capabilities, allowing them to support clients with comprehensive human resource solutions.

Iterum Connections was established in 2018, which means the company has been operating for approximately six years. Since its inception, it has focused on delivering high-quality customer experience solutions and has grown to become a notable player in the BPO industry.

Iterum Connections serves a variety of industries, including telecommunications & media, banking & financial services, retail & e-commerce, travel, hospitality & leisure, healthcare & life sciences, and technology & SaaS. This diverse focus allows them to tailor their services to meet the unique challenges and requirements of each sector.

Iterum Connections employs a nearshore delivery model, primarily serving clients located in North America. This approach allows them to leverage geographical proximity to provide timely and effective support. They also offer versatility in their service delivery, utilizing both work-from-home and virtual environments, which enables flexibility and scalability according to client needs.

Iterum Connections has a workforce that ranges between 501 and 1,000 employees. This size allows them to maintain a robust operational capacity while also being agile enough to adapt to the varying demands of their clients.

For small and medium businesses, Iterum Connections presents a compelling option due to its flexible service portfolio and commitment to customer centricity. The company’s ability to provide tailored solutions across various communication channels can significantly enhance the customer experience for SMBs looking to grow their customer base without compromising service quality.

Iterum Connections stands out as a reliable provider for enterprises and large companies, particularly given their award-winning recognition and operational capabilities. Their nearshore delivery model and extensive service offerings position them well to meet the complex needs of larger organizations, ensuring sophisticated support in customer experience management.