Iterum Connections
Customer Experience and Contact Center
Iterum Connections is a purpose-driven BPO company that provides customer experience management for telecommunications, retail, healthcare, and fintech, known for its commitment to operational excellence and customer centricity.
Size
501-1K
Private
Mission
To embed customer centricity in every organizational action.
About
Iterum Connections offers customer experience management along with technical support and business intelligence services for clients in telecommunications, retail, healthcare, and fintech. The company operates using a nearshore model and supports clients across the Americas.
It is recognized for its strong customer-obsessed culture, with a focus on delivering measurable impact and operational excellence that exceeds client expectations.
Services
Iterum Connections provides customer experience management supported by technical support, back-office operations, and business transformation services. These services cover omnichannel customer lifecycle management, AI-driven analytics, and financial care, tailored to support diverse client needs across various industries.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Order Management & Fulfilment
Billing & Invoicing
Automation & RPA Enablement
Business Intelligence & Dashboarding
Customer & Marketing Analytics
Industries Served
The company serves clients in telecommunications, retail, healthcare, fintech, travel, and SaaS. It has experience supporting global brands with services aligned to industry-specific requirements and technology platforms, ensuring a seamless integration into existing workflows.
Unique Stregths
Iterum Connections is known for its commitment to customer centricity and operational excellence, offering clients a consultative approach that empowers their workforces. Its leadership practices a hands-on strategy that drives competitive advantage and fosters long-term partnerships.
Delivery Footprint
Headquartered in Panama City, Panama, the company operates using a nearshore delivery model. It serves clients across the Americas, with teams working in hybrid environments to meet diverse client needs and ensure flexibility in service delivery.
Certifications
PCI DSS
SOC-1
SOC-2
Verticals
Telecommunications & Media
Retail & e-Commerce
Banking & Financial Services
Healthcare & Life Sciences
Technology & SaaS
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Iterum Connections
?
Iterum Connections specializes in customer experience management, focusing primarily on enhancing customer interactions through its well-rounded contact center services. Their expertise encompasses various essential support areas, including inbound customer support, technical assistance at both Tier 1 and Tier 2 levels, order management and fulfillment, as well as billing and invoicing services. Additionally, they leverage automation and RPA enablement, business intelligence, and analytics to provide insights that drive customer satisfaction and operational efficiency.
What additional services does
Iterum Connections
provide?
In addition to their primary focus on customer experience management, Iterum Connections offers an extended portfolio of services that includes analytics and data management, as well as AI and data services. These additional capabilities enhance their ability to provide comprehensive solutions that leverage data-driven insights for improved decision-making and customer engagement.
When was
Iterum Connections
founded?
Founded in 2010, Iterum Connections has been operating for 14 years as of 2024. Established in Panama City, this company has grown significantly over the years, developing a strong reputation in the customer experience and technical support sectors. Their commitment to customer-centric solutions has been a driving force behind their success.
What industry verticals does
Iterum Connections
serve?
Iterum Connections serves a diverse range of industries, including Telecommunications & Media, Retail & e-Commerce, Travel, Hospitality & Leisure, Banking & Financial Services, Healthcare & Life Sciences, as well as Technology & SaaS. This broad industry focus enables them to cater to specific client needs with tailored solutions.
What delivery model does
Iterum Connections
offer?
Iterum Connections employs a nearshore delivery model, which means they provide their services from a location close to their client’s operations, facilitating easier communication and collaboration. This approach allows them to maintain high service quality while ensuring flexibility and responsiveness to client demands, particularly across the Americas.
How many employees and/or seats does
Iterum Connections
have?
Iterum Connections has a workforce comprising between 501 to 1,000 employees. This size allows them to scale their operations effectively and meet the diverse needs of their clients, while also fostering a strong team culture focused on customer satisfaction and operational excellence.
Can
Iterum Connections
be considered a good service provider for startups?
Can
Iterum Connections
be considered a good service provider for SMBs?
Can
Iterum Connections
be considered a good service provider for enterprises?
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