Itelcx
Customer Experience and Contact Center
itel International is the largest Caribbean-born BPO that provides customer experience and contact center solutions for telecommunications, retail, healthcare, and more, known for its strong company culture and innovative service delivery.
Size
1K-5K
Private
Mission
To be a competitive international customer experience provider while upholding core values.
About
itel International offers customer experience and contact center solutions along with inbound customer support, outbound telesales, and quality assurance services for clients in telecommunications, retail, healthcare, and automotive. The company operates using a geo-diverse delivery model and supports clients across the Caribbean, Latin America, the U.S., and Canada.
It is recognized for its commitment to innovative customer experience solutions, with a workforce of approximately 6,000 employees across 11 facilities in 9 countries.
Services
itel International provides customer experience and contact center solutions supported by inbound customer support, outbound telesales, and quality assurance services. These services cover voice, webchat, social media, and live chat channels, and are tailored to support client needs in customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Data Entry & Data Processing
Quality Assurance & Monitoring
Industries Served
The company serves clients in telecommunications, retail, healthcare, travel, and automotive sectors. It has experience supporting various businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
itel International is known for its strong company culture and innovative service delivery, offering clients a geo-diverse footprint and strategic growth. Its approach includes a commitment to family values and operational practices inspired by successful business models, ensuring consistency and quality at scale.
Delivery Footprint
Headquartered in Montego Bay, Jamaica, the company operates using a nearshore, onshore, and offshore delivery model. It serves clients across the Caribbean, Latin America, the U.S., and Canada, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Retail & e-Commerce
Energy & Utilities
Healthcare & Life Sciences
Government & Public Sector
Manufacturing & Industrial
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Itelcx
?
Itelcx specializes in delivering customer experience and contact center solutions. Their offerings include a variety of services such as inbound customer support, outbound telesales and retention, social media customer care, live chat and messaging support, email support, data entry and data processing, as well as quality assurance and monitoring. This comprehensive service portfolio is designed to enhance customer engagement and operational efficiency for their clients.
What additional services does
Itelcx
provide?
When was
Itelcx
founded?
Itelcx was established in 2012, marking over a decade of experience in the business process outsourcing sector. Since its inception, the company has grown significantly, evolving its services and expanding its reach to meet the diverse needs of its clients in various industries.
What industry verticals does
Itelcx
serve?
Itelcx serves a wide range of industries, including Telecommunications & Media, Retail & e-Commerce, Energy & Utilities, Travel, Hospitality & Leisure, Healthcare & Life Sciences, Government & Public Sector, as well as Manufacturing & Industrial. This diverse industry focus enables them to tailor their services to meet specific client needs and challenges.
What delivery model does
Itelcx
offer?
Itelcx employs a versatile delivery model that includes onshore, nearshore, and offshore options. Onshore refers to services provided within the same country as the client, nearshore encompasses services delivered from neighboring countries, and offshore involves operations conducted from distant locations. This flexible approach allows Itelcx to optimize service delivery based on client requirements and geographical preferences.
How many employees and/or seats does
Itelcx
have?
Itelcx has a workforce comprising between 1,000 and 5,000 employees. This considerable size enables the company to offer a robust array of services while maintaining the capability to scale operations according to client demands.
Can
Itelcx
be considered a good service provider for startups?
Can
Itelcx
be considered a good service provider for SMBs?
Can
Itelcx
be considered a good service provider for enterprises?
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