Ista Solutions
Back-Office Operations
ISTA Solutions is a full-service BPO company that provides back-office operations for healthcare and financial services, known for its offshore staffing solutions that deliver onshore-quality results.
Size
501-1K
Private
Mission
About
ISTA Solutions offers back-office operations along with customer service, clinical staffing, and recruitment for clients in healthcare and various other industries. The company operates using a combination of onshore and offshore delivery model and supports businesses across the United States, the Philippines, and South Africa.
It is recognized for its tailored solutions and commitment to clear communication, with a dedicated management team ensuring operational efficiency and flexibility to adapt to client needs.
Services
ISTA Solutions provides back-office operations supported by customer service, clinical staffing, and recruitment. These services cover patient scheduling, billing and claims processing, and payroll, tailored to support healthcare providers and other businesses in streamlining their operations.
Capabilities
Order Management & Fulfilment
Claims Processing
Payroll Processing
Billing & Invoicing
Employee Helpdesk
Talent Sourcing & Screening
Industries Served
The company serves clients in healthcare, financial services, restaurants, and airlines. It has experience supporting medical billing companies, nursing homes, pharmacies, and laboratories, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
ISTA Solutions is known for its hands-on, customized approach, offering clients the flexibility to adapt dedicated teams as their needs evolve. Its operational practices include thorough communication, diligent work schedules, and targeted troubleshooting, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in New Jersey, the company operates using a combination of onshore and offshore delivery model. It serves clients across the United States, the Philippines, and South Africa, with teams working in remote environments tailored to client requirements.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
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What's the main service provided by
Ista Solutions
?
Ista Solutions specializes in back-office operations, offering a comprehensive suite of services that includes order management and fulfillment, claims processing, payroll processing, billing and invoicing, employee helpdesk support, and talent sourcing and screening. This range of services is designed to enhance operational efficiency and streamline processes for businesses, particularly in the healthcare sector and beyond.
What additional services does
Ista Solutions
provide?
In addition to their main offerings, Istaff Solutions Inc provides a variety of other services that enhance their overall service delivery. These include back-office operations, customer experience and contact center services, finance and accounting, knowledge and research services, marketing operations, and software engineering and product development. This extensive service range allows them to support clients in multiple business areas, ensuring comprehensive solutions that drive success.
When was
Ista Solutions
founded?
Ista Solutions was established in 2015, marking nearly a decade of service in the business process outsourcing industry. Since its inception, the company has focused on providing tailored back-office and customer service solutions to a diverse range of clients, demonstrating a commitment to operational excellence and adaptability.
What industry verticals does
Ista Solutions
serve?
Ista Solutions serves various industries, with a strong focus on healthcare and life sciences. Their expertise extends to sectors including financial services, restaurants, and airlines, allowing them to cater to the specific needs and technological requirements of each field.
What delivery model does
Ista Solutions
offer?
Ista Solutions employs a versatile delivery model that encompasses both onshore and offshore methodologies. Onshore delivery refers to services provided from the same country as the client, while offshore delivery involves services rendered from another country, often offering cost efficiencies. This flexible approach enables Ista Solutions to tailor their operations to meet the unique demands of their clients, ensuring effective support and communication.
How many employees and/or seats does
Ista Solutions
have?
Ista Solutions has a workforce ranging from 501 to 1,000 employees, positioning the company as a mid-sized player in the BPO industry. This size allows for a blend of personalized service and operational scalability, enabling the company to meet the varying needs of its diverse clientele.
Can
Ista Solutions
be considered a good service provider for startups?
Can
Ista Solutions
be considered a good service provider for SMBs?
Ista Solutions is well-positioned to support small and medium-sized businesses (SMBs) with its scalable service offerings and flexible delivery models. The company’s expertise in back-office operations, coupled with additional services such as customer support and IT solutions, allows SMBs to streamline their operations and focus on growth while relying on Ista Solutions for efficient service delivery.
Can
Ista Solutions
be considered a good service provider for enterprises?
Ista Solutions is a solid option for enterprises and larger organizations due to its ability to provide customized solutions at scale. With a mid-sized workforce and a diverse service portfolio, they can adapt to the complex needs of large companies, ensuring reliability and quality in service delivery. Their experience across various industries, particularly healthcare, positions them as a capable partner for enterprises seeking to enhance operational efficiency.
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