ISSI Corp specializes in providing comprehensive customer experience and contact center solutions. Their service portfolio includes a variety of essential offerings such as inbound customer support, claims processing, technical support at both Tier 1 and Tier 2 levels, as well as quality assurance and monitoring. Additionally, they provide services like document indexing and digitization, automation and RPA enablement, campaign management, lead research and list building, outbound sales development representatives (SDR) or cold calling, and inbound lead qualification. Each service is tailored to enhance operational efficiency and improve customer satisfaction.

In addition to their primary services, ISSI Corp also offers a range of other capabilities, including back-office operations as well as AI and data services. These additional offerings further enhance their ability to support clients in optimizing their business processes and leveraging technology for improved performance.

ISSI Corp was established in 2009, marking over 14 years of experience in the business process outsourcing industry as of 2024. Since its inception, the company has focused on delivering high-quality outsourcing solutions to its clients, demonstrating a commitment to excellence and continuous improvement in its operations.

ISSI Corp serves a diverse range of industries, including Insurance, Technology & SaaS, and Banking & Financial Services. This focus allows them to tailor their services to meet the specific needs and requirements of clients in these sectors, ensuring high standards of service delivery.

ISSI Corp operates using an offshore delivery model, which means that their services are provided from a location outside the client's country, typically to leverage cost efficiencies and access a broader talent pool. This model allows ISSI Corp to offer flexible and scalable solutions while supporting clients across North America and Australia.

ISSI Corp has a workforce size ranging between 201 and 500 employees. This size enables the company to maintain a balance between delivering personalized service and having the capacity to scale operations as needed to meet client demands.

ISSI Corp is well-positioned to serve small and medium-sized businesses (SMBs). Their scalable service offerings and expertise in different sectors enable them to provide tailored solutions that support growth and operational efficiency. By leveraging their customer experience and back-office services, SMBs can enhance their capabilities and focus on core business activities without compromising on service quality.

While ISSI Corp is capable of supporting larger enterprises, it may be more suited to provide focused assistance rather than comprehensive solutions for massive corporations. Their commitment to professionalism and ongoing improvement makes them a reliable partner for enterprises seeking dedicated support in specific areas such as customer experience and back-office operations.