iSpeakSolutions
Customer Experience and Contact Center
iSpeakSolutions is a premier BPO provider that provides customer experience and contact center services for education, real estate, and property management, known for its highly trained staff packages tailored to client needs.
Size
1-10
Private
Mission
About
iSpeakSolutions offers customer experience and contact center services along with knowledge and research services for clients in education and real estate. The company operates using an onshore and virtual delivery model and supports a diverse range of businesses.
It is recognized for its customized staffing solutions, with a strong focus on maximizing client revenues and enhancing operational efficiencies.
Services
iSpeakSolutions provides customer experience and contact center services, supported by knowledge and research services and specific offerings such as inbound customer support, CX consulting & journey mapping, change management & training, and campaign management. These services cover various channels and are tailored to support client needs in enhancing customer interactions and operational effectiveness.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Change Management & Training
Campaign Management
Industries Served
The company serves clients in education and real estate. It has experience supporting businesses of all sizes with services aligned to industry-specific requirements and technology platforms, ensuring a comprehensive approach to customer engagement and support.
Unique Stregths
iSpeakSolutions is known for its highly trained staff packages, offering clients scalable and professional solutions. Its approach includes customized staffing and operational practices that ensure efficiency and effectiveness, helping deliver consistency at scale.
Delivery Footprint
Headquartered in the Philippines, the company operates using an onshore and virtual delivery model. It serves clients across various regions, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Education & EdTech
Real Estate & Property Management
Clients
No items found.
What's the main service provided by
iSpeakSolutions
?
iSpeakSolutions specializes in delivering exceptional customer experience and contact center services. Their offerings include inbound customer support, CX consulting and journey mapping, as well as change management and training. Additionally, they provide campaign management, ensuring tailored solutions that enhance client interactions and operational efficiency.
What additional services does
iSpeakSolutions
provide?
In addition to their primary offerings, iSpeakSolutions extends its capabilities through knowledge and research services, as well as marketing operations. These supplementary services enhance their overall value proposition, providing clients with comprehensive support beyond just customer interaction.
When was
iSpeakSolutions
founded?
iSpeakSolutions was established in 2010, marking over 13 years in the business as of 2024. Since its inception, the company has focused on providing quality customer experience solutions and has grown steadily to support a diverse range of clients.
What industry verticals does
iSpeakSolutions
serve?
iSpeakSolutions primarily serves the Education & EdTech and Real Estate & Property Management sectors. This focus allows them to tailor their services to meet the unique demands and challenges of these industries, ensuring that their clients receive specialized support.
What delivery model does
iSpeakSolutions
offer?
iSpeakSolutions employs a versatile delivery model that includes both onshore and work-from-home or virtual solutions. Onshore delivery means that services are provided within the same country as the client, ensuring better communication and cultural alignment. Their virtual model allows for flexible and scalable operations, accommodating diverse client needs across different regions.
How many employees and/or seats does
iSpeakSolutions
have?
iSpeakSolutions has a small workforce, comprising between 1 to 10 employees. This size enables them to offer personalized services and customized solutions while maintaining agility in their operations.
Can
iSpeakSolutions
be considered a good service provider for startups?
iSpeakSolutions can be a suitable service provider for startups, particularly in the education and real estate sectors. With their focus on customized staffing solutions and operational efficiency, they can help new businesses establish a strong customer experience framework without the overhead of larger firms. Their flexibility in service delivery makes them an attractive option for startups looking to scale quickly.
Can
iSpeakSolutions
be considered a good service provider for SMBs?
iSpeakSolutions is well-positioned to support small and medium businesses (SMBs) with its tailored customer experience services. Their ability to provide scalable solutions and personalized service makes them an ideal partner for SMBs aiming to enhance their customer interactions. The company's experience across various industries ensures that they can adapt to the specific needs of growing businesses.
Can
iSpeakSolutions
be considered a good service provider for enterprises?
While iSpeakSolutions has strengths that can benefit larger companies, their small size may limit their capacity to handle extensive enterprise-level demands. However, their award as a Great Place to Work and their commitment to quality customer experience do indicate a reliable partner for enterprises seeking specialized support in customer engagement, albeit on a smaller scale.
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