Ison Xperiences Ltd Leading Global Cx Management Company
Customer Experience and Contact Center
iSON Xperiences is a premier global customer experience management company that provides customer experience and contact center solutions for telecommunications, banking, and government sectors, known for its unique blend of humanism and digital technology.
Size
over-10K
Private
over-1b
Mission
About
iSON Xperiences offers customer experience and contact center solutions along with digital transformation consulting and data analytics for clients in telecommunications, banking and financial services, and government sectors. The company operates using a hybrid delivery model and supports clients across Africa, India, Europe, and the Middle East.
It is recognized for its cost efficiency and performance improvements, with a focus on bespoke CX solutions that enhance customer satisfaction and operational efficiency.
Services
iSON Xperiences provides customer experience and contact center solutions supported by digital transformation consulting and data analytics. These services cover omnichannel support, technical assistance, and customer journey mapping, tailored to support diverse client needs in optimizing customer interactions and business outcomes.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Automation & RPA Enablement
Customer & Marketing Analytics
Industries Served
The company serves clients in telecommunications, banking and financial services, energy and utilities, and government sectors. It has experience supporting both top brands and startups with services aligned to industry-specific requirements and technology platforms that enhance customer engagement.
Unique Stregths
iSON Xperiences is known for its innovative approach that combines human-centric service with advanced digital technologies, offering clients significant cost reductions and performance enhancements. Its operational practices include a
Delivery Footprint
Certifications
No items found.
Verticals
Telecommunications & Media
Energy & Utilities
Banking & Financial Services
Government & Public Sector
Clients
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What's the main service provided by
Ison Xperiences Ltd Leading Global Cx Management Company
?
Ison Xperiences Ltd specializes in comprehensive customer experience and contact center solutions. Their offerings encompass a range of services including inbound customer support, technical assistance at both Tier 1 and Tier 2 levels, customer experience consulting, journey mapping, and automation through RPA enablement. Additionally, they provide customer and marketing analytics, ensuring that clients receive tailored support that enhances customer interactions and overall satisfaction.
What additional services does
Ison Xperiences Ltd Leading Global Cx Management Company
provide?
When was
Ison Xperiences Ltd Leading Global Cx Management Company
founded?
Ison Xperiences Ltd was established in 2011, marking over a decade of experience in delivering customer experience solutions. Since its inception, the company has developed a robust presence in the market, evolving alongside the needs of its clients across various sectors.
What industry verticals does
Ison Xperiences Ltd Leading Global Cx Management Company
serve?
Ison Xperiences Ltd caters to several key industries, including Telecommunications & Media, Energy & Utilities, Banking & Financial Services, and Government & Public Sector. This diverse focus allows the company to leverage its expertise and technology to address the unique challenges and requirements of each sector.
What delivery model does
Ison Xperiences Ltd Leading Global Cx Management Company
offer?
Ison Xperiences Ltd employs a hybrid delivery model that includes offshore, nearshore, and onshore services. Offshore refers to operations conducted in a different country to reduce costs, while nearshore involves services delivered from a nearby country. Onshore services are provided directly within the same country as the client. This flexible approach enables the company to optimize resources and tailor solutions to meet the varying demands of its clients.
How many employees and/or seats does
Ison Xperiences Ltd Leading Global Cx Management Company
have?
Ison Xperiences Ltd boasts a workforce of over 10,000 employees, reflecting its significant scale and capacity to manage large projects. This extensive team enables the company to provide a wide range of services and maintain high standards of customer support across its operations.
Can
Ison Xperiences Ltd Leading Global Cx Management Company
be considered a good service provider for startups?
Ison Xperiences Ltd can be a valuable partner for startups seeking reliable customer experience solutions. With its extensive service portfolio and expertise in various industries, the company is equipped to cater to the specific needs of emerging businesses. Their flexible delivery model also allows startups to scale efficiently as they grow, providing support that adapts to their evolving requirements.
Can
Ison Xperiences Ltd Leading Global Cx Management Company
be considered a good service provider for SMBs?
Ison Xperiences Ltd is well-suited to support small and medium businesses (SMBs) with its scalable service offerings and operational flexibility. The company's experience across multiple sectors ensures that it can provide tailored solutions to help SMBs enhance customer engagement and operational efficiency, making it an attractive option for growth-oriented businesses.
Can
Ison Xperiences Ltd Leading Global Cx Management Company
be considered a good service provider for enterprises?
Ison Xperiences Ltd stands out as a strong provider for enterprises and large companies, backed by its substantial workforce and extensive experience. The company's recognition as a top global CX management leader and its hybrid delivery capabilities further enhance its reliability and ability to meet the sophisticated needs of large organizations, ensuring high-quality service and performance improvements.
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