iSON Xperiences
Customer Experience and Contact Center
iSON Xperiences is a leading global BPO company that provides customer experience management for telecom, banking, media, and retail sectors, known for its extensive multilingual support and innovative digital transformation solutions.
Size
Private
Mission
To deliver bespoke customer experience solutions that prioritize customer delight and cost consciousness, create meaningful jobs, enrich communities, and foster economic growth.
About
iSON Xperiences offers customer experience management along with AI and data services for clients in telecom, banking, media, and retail. The company operates using an offshore, nearshore, onshore, and hybrid model and supports mid to large-sized businesses globally.
It is recognized for its ability to reduce costs by up to 80% and increase conversion rates by up to 20%, with a strong focus on delivering bespoke CX solutions that enhance customer satisfaction.
Services
iSON Xperiences provides customer experience management supported by AI and data services and specific offerings such as CX consulting & journey mapping, automation & RPA enablement, and multilingual support. These services cover various channels and are tailored to support clients' needs for enhanced customer interactions and operational efficiency.
Capabilities
CX Consulting & Journey Mapping
Automation & RPA Enablement
Technical Support (Tier 1/2)
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Industries Served
The company serves clients in telecom, banking & financial services, media, and retail & e-commerce. It has experience supporting large enterprises with services aligned to industry-specific requirements and technology platforms, ensuring effective customer engagement and satisfaction.
Unique Stregths
iSON Xperiences is known for its extensive global reach and local workforce, offering clients innovative solutions that integrate AI and digital transformation. Its approach includes leveraging cutting-edge technology and omnichannel strategies, which help deliver consistent and impactful customer experiences at scale.
Delivery Footprint
Headquartered in Dubai, UAE, the company operates using an offshore, nearshore, onshore, and hybrid delivery model. It serves clients across 22 countries, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Telecommunications & Media
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
iSON Xperiences
?
iSON Xperiences specializes in customer experience management, primarily focusing on contact center solutions. Their offerings extend to include CX consulting and journey mapping, automation and RPA enablement, as well as tiered technical support. In addition to inbound customer support, they also provide outbound telesales and retention services, alongside multilingual support options to cater to diverse customer needs.
What additional services does
iSON Xperiences
provide?
In addition to their core offerings, iSON Xperiences provides AI and data services. This extended service portfolio enhances their customer experience solutions, allowing for smarter interactions and greater analytical capabilities, ultimately driving improved outcomes for their clients.
When was
iSON Xperiences
founded?
Founded in 2010, iSON Xperiences has been in operation for approximately 14 years. Since its establishment, the company has grown to position itself as a significant player in the customer experience management sector, delivering tailored solutions that enhance customer satisfaction and operational efficiency.
What industry verticals does
iSON Xperiences
serve?
iSON Xperiences serves a diverse array of industries, specifically focusing on Banking & Financial Services, Telecommunications & Media, and Retail & e-Commerce. This targeted approach allows them to align their services with the unique needs and challenges of these sectors.
What delivery model does
iSON Xperiences
offer?
iSON Xperiences employs a versatile delivery model that includes onshore, nearshore, offshore, and hybrid approaches. Onshore services are provided within the same country as the client, while nearshore refers to services delivered from a nearby country. Offshore services involve operations from distant locations, and hybrid models combine these methods to best suit client needs, ensuring flexibility and responsiveness.
How many employees and/or seats does
iSON Xperiences
have?
Can
iSON Xperiences
be considered a good service provider for startups?
Can
iSON Xperiences
be considered a good service provider for SMBs?
iSON Xperiences is well-suited to serve small and medium-sized businesses, offering scalable solutions that can adapt to their evolving needs. With a comprehensive service portfolio, these businesses can leverage iSON's expertise to enhance customer engagement and operational efficiency, positioning themselves for growth in competitive markets.
Can
iSON Xperiences
be considered a good service provider for enterprises?
As a service provider, iSON Xperiences excels in meeting the demands of enterprises and large companies. Their extensive experience in supporting sizable organizations, coupled with their robust delivery models and innovative service offerings, ensures that they can address the complex needs of these clients reliably and effectively.
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