iScale Solutions
Back-Office Operations
iScale Solutions is a leading outsourcing company that provides back-office operations for retail and e-commerce, known for its tailored solutions and top-tier talent partnerships.
Size
51-200
Private
Mission
To empower businesses to scale and succeed through tailored solutions and top talent partnerships.
About
iScale Solutions offers back-office operations along with customer experience and contact center services for clients in retail and e-commerce. The company operates using an offshore model and supports businesses worldwide.
It is recognized for its commitment to security and compliance, with a strong focus on client satisfaction and driving growth across various industries.
Services
iScale Solutions provides back-office operations supported by customer experience and contact center services, HR outsourcing, and software development outsourcing. These services include data entry and processing, order management and fulfillment, and recruitment process outsourcing, tailored to support diverse business needs.
Capabilities
Data Entry & Data Processing
Order Management & Fulfilment
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Web Development
UI/UX Design
SEO & Website Optimisation
Social Media Management
Content Creation & Localisation
Campaign Management
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring operational efficiency and enhanced customer engagement.
Unique Stregths
iScale Solutions is known for its deep industry expertise and hands-on leadership, offering clients customized outsourcing services that meet diverse business needs. Its approach includes a strong commitment to regulatory standards and data security, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Makati City, Philippines, the company operates using an offshore delivery model. It serves clients across various countries, leveraging top talent from the Philippines, Vietnam, Madagascar, and Singapore.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
iScale Solutions
?
iScale Solutions specializes in back-office operations, offering a range of services designed to streamline business processes. Their offerings include data entry and processing, order management and fulfillment, as well as recruitment process outsourcing. Additionally, they provide talent sourcing and screening, onboarding administration, web development, UI/UX design, SEO and website optimization, social media management, content creation and localization, and campaign management. This diverse portfolio allows them to cater to various operational needs of their clients.
What additional services does
iScale Solutions
provide?
In addition to their core back-office operations, iScale Solutions offers an array of supplementary services. These include customer experience and contact center solutions, HR recruitment and payroll services, as well as software engineering and product development. This extended service offering enables them to support clients in multiple aspects of their business operations.
When was
iScale Solutions
founded?
Founded in 2012, iScale Solutions has been in operation for approximately 12 years. Established in Makati City, Philippines, the company has grown to become a notable player in the outsourcing industry.
What industry verticals does
iScale Solutions
serve?
iScale Solutions primarily serves clients in the Retail & e-Commerce and Technology & SaaS sectors. Their expertise in these industries allows them to provide tailored support that meets the specific demands and challenges faced by businesses in these fields.
What delivery model does
iScale Solutions
offer?
iScale Solutions operates using an offshore delivery model. This means they provide services from a location outside of the client's country, leveraging the advantages of global talent pools. Offshore outsourcing allows businesses to reduce costs, access specialized skills, and enhance operational efficiency while maintaining high-quality service delivery.
How many employees and/or seats does
iScale Solutions
have?
iScale Solutions employs a workforce ranging from 51 to 200 individuals. This size allows the company to maintain a balance between personalized service and operational capability, ensuring they can effectively meet client needs.
Can
iScale Solutions
be considered a good service provider for startups?
iScale Solutions can be a valuable partner for startups, especially those in the retail and e-commerce sectors. With their diverse service offerings and offshore delivery model, they provide cost-effective solutions that allow startups to focus on scaling their operations without the burden of extensive in-house resources. Their commitment to tailored solutions can help startups navigate early growth challenges effectively.
Can
iScale Solutions
be considered a good service provider for SMBs?
For small and medium businesses, iScale Solutions presents a strong service option. Their flexible service portfolio and hands-on approach enable SMBs to customize the support they receive, aligning with their specific growth objectives. By leveraging iScale's expertise in back-office and customer engagement services, SMBs can enhance their operational efficiency and focus on their core business activities.
Can
iScale Solutions
be considered a good service provider for enterprises?
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